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Scrum Master Toolbox Podcast

Every week day, Certified Scrum Master, Agile Coach and Business Consultant Vasco Duarte interviews Scrum Masters and Agile Coaches from all over the world to get you actionable advice, new tips and tricks, improve your craft as a Scrum Master with daily doses of inspiring conversations with Scrum Masters from the all over the world. Stay tuned for BONUS episodes when we interview Agile gurus and other thought leaders in the business space to bring you the Agile Business perspective you need to succeed as a Scrum Master. Some of the topics we discuss include: Agile Business, Agile Strategy, Retrospectives, Team motivation, Sprint Planning, Daily Scrum, Sprint Review, Backlog Refinement, Scaling Scrum, Lean Startup, Test Driven Development (TDD), Behavior Driven Development (BDD), Paper Prototyping, QA in Scrum, the role of agile managers, servant leadership, agile coaching, and more!
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Jan 27, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

When Scrum Masters start their journey but come from project management or even line management background, there’s the temptation to “tell people what to do”. However, that’s not a good approach to help teams grow and improve. In this episode, we explore the role of the Scrum Master as a coach, and discuss how to set up and host “Coaching Conversations”. 

In this episode, we refer to Gregg Popovich, legendary coach of the Basketball team San Antonio Spurs

 

About Rik Pennartz

Rik is an agile coach, who's worked during the last years at the Volksbank, the Dutch Railways and ABN AMRO bank. Rik also teaches various agile courses such as Professional Scrum Master, DevOps fundamentals and Leading SAFe.

You can find Rik Pennartz at the Cap Gemini Academy.

You can link with Rik Pennartz on LinkedIn and connect with Rik Pennartz on Twitter.

Jan 25, 2020

Transformation is a big word. What does it mean in practice, and what can we learn from Jeff’s and Amer’s stories to help us in our own roles as Scrum Masters, Agile Coaches and Change Agents? We deep dive into a real story that started small, and slow, but achieved great changes that both teams and their organization benefited from.

About Amer Hamzeh and Jeff Campbell

Amer is the Product Lead for Platform at Native Instruments, a leading manufacturer of software and hardware for computer-based audio production DJ-ing. Having honed his skills as a Software Engineer, Scrum Master, and Product Manager at the time when Agile, Lean Startup, DevOps, and Cloud Computing were breaking into the mainstream he has spent the past few years as a Product Manager building internal Software Platforms that reduce the cognitive overhead and enables delivering high-quality software in a sustainable manner.

You can link with Amer Hamzeh on LinkedIn and connect with Amer Hamzeh on Twitter

Jeff is an Agile Coach who considers the discovery of Agile and Lean to be one of the most defining moments of his life and considers helping others to improve their working life not to simply be a job, but a social responsibility. 

He is the author of actionable agile tools, which you can get on Amazon and directly from the author at bit.ly/aatbook

As an Agile Coach, he has worked with driving Agile transformations in organisations both small and large.

You can link with Jeff Campbell on LinkedIn and connect with Jeff Campbell on Twitter.

You can also learn more about Jeff Campbell’s work at his company’s website

Jan 24, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

From some of the characteristics that make great Product Owners to two common anti-patterns that PO’s suffer from. In this episode, we take a deep dive into the PO role and why it is so critical for the success of the team and the product.

The Great Product Owner: 8 Characteristics of a Great Product Owner

In this segment, we explore some of the characteristics that make Product Owners great contributors to the success of the team. We also discuss how teams change when teams exhibit these characteristics.

The Bad Product Owner: The Project Manager PO, and the Absent PO

It is common that some Project Managers switch over to the PO role when their organization “goes Agile”. But there are some risks when that happens. In this segment, we talk about the possible anti-patterns of the PO that used to be a project manager, as well as about what happens when the PO is not available when the team needs.

Are you having trouble helping the team working well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at: bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

 

About Moana Pledger

Mo started her career in education and program management before moving into digital delivery. She's pretty sure she was a servant-leader before she had even heard the term. Her passion is to build healthy teams and foster the all-important relationship between business and team, which allows a safe space for the magic to happen.

You can link with Moana Pledger on LinkedIn and connect with Moana Pledger on Twitter

Jan 23, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

In order to assess her success as a Scrum Master, Moana likes to look at the team members’ ability and willingness to take on the responsibility for learning and adapting to the challenges they face. But there are other signs like the team taking responsibility for preparing and hosting their own retrospectives. Finally, we talk about the idea of “swarming” and how teams that implement that approach ends up achieving more.

In this episode, we talk about the 3-amigo sessions, team health-checks and their role for Scrum Masters, a technique called Satisfactogram, and the “pats-on-back” technique, which is similar to the Kudos Box from Management 3.0.

Featured Retrospective Format for the Week: Lean Coffee

Lean Coffee, a format we referred to in several other episodes, is a good format to help teams explore what is critical for them at that time. Moana describes how this format is a safe format for team members to approach topics that may seem untouchable when using other conversations and retrospective formats. We should also note, that the Lean Coffee format is also very good at helping to discuss the “edge” topics, that could easily be forgotten otherwise.

 

About Moana Pledger

Mo started her career in education and program management before moving into digital delivery. She's pretty sure she was a servant-leader before she had even heard the term. Her passion is to build healthy teams and foster the all-important relationship between business and team, which allows a safe space for the magic to happen.

You can link with Moana Pledger on LinkedIn and connect with Moana Pledger on Twitter

Jan 22, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

When Moana was asked to help this organization, she found a common anti-pattern: the teams had reverted back to Waterfall after their previous Agile Coach left. This is a very common pattern, and we must learn how to deal with it. In this episode, we explore the context of that organization and also learn about the techniques that Moana employed to help that organization get back on the Agile adoption path.

In this episode, we refer to Lean Coffee, a technique you can use to help teams talk and open up about their situation.

 

About Moana Pledger

Mo started her career in education and program management before moving into digital delivery. She's pretty sure she was a servant-leader before she had even heard the term. Her passion is to build healthy teams and foster the all-important relationship between business and team, which allows a safe space for the magic to happen.

You can link with Moana Pledger on LinkedIn and connect with Moana Pledger on Twitter

Jan 21, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

When all works well with a team, there’s the temptation for us as Scrum Masters to think that the “team gets it”, but even if that is the case, your role, and who you are is part of that system. When you leave things will be different. In this episode, we explore what happens when the Scrum Master leaves, and the previous technical lead takes over. In this story, we will hear the anti-patterns that can easily develop when the critical role of the Scrum Master is taken by someone else.

In this episode, we refer to Behavior Driven Development and “The New World Order” retrospective exercise, you can host a similar Agile Retrospective by using The Perfection Game exercise by Jim and Michele McCarthy, authors of the Core Protocols.

Featured Book for the Week: Time to Think: Listening to Ignite the Human Mind by Nancy Kline

In Time to Think: Listening to Ignite the Human Mind by Nancy Kline, Moana learned that it is critical to focus on improving our own performance so that we can help the teams we work with. In the book, she learned about the importance to focus on the quality of attention she gives to others when working with them.

 

About Moana Pledger

Mo started her career in education and program management before moving into digital delivery. She's pretty sure she was a servant-leader before she had even heard the term. Her passion is to build healthy teams and foster the all-important relationship between business and team, which allows a safe space for the magic to happen.

You can link with Moana Pledger on LinkedIn and connect with Moana Pledger on Twitter

Jan 20, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

Not all teams have the benefit of working within an Agile organization. Some of the teams we work with are stuck between Waterfall and Agile. And as Scrum Masters, we very often get asked to work with teams that are struggling with exactly that problem. In this episode, we discuss how we can help teams that are in a similar situation, and what Mo learned from that story that you can use to your advantage.

In this episode, we refer to Martine Davos, and Agile Coach and Scrum trainer.

 

About Moana Pledger

Mo started her career in education and program management before moving into digital delivery. She's pretty sure she was a servant-leader before she had even heard the term. Her passion is to build healthy teams and foster the all-important relationship between business and team, which allows a safe space for the magic to happen.

You can link with Moana Pledger on LinkedIn and connect with Moana Pledger on Twitter

Jan 17, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

The Bad Product Owner: The “Know it all” Product Owner

The Great Product Owner: Pairing as Product Owners

 

About Chelsie Raiola

Chelsie has been working as a Scrum Master in the Greater Boston Area for just over two years. She has experience working with both co-located and distributed teams developing on-premise and SaaS solutions worldwide. She is an avid lover of technology, dogs, and bullet journals, Chelsie loves finding ways to bring Agile outside of the office.

You can link with Chelsie Raiola on LinkedIn

Jan 16, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

Featured Retrospective Format of the Week: If this Sprint was a GIF?

 

About Chelsie Raiola

Chelsie has been working as a Scrum Master in the Greater Boston Area for just over two years. She has experience working with both co-located and distributed teams developing on-premise and SaaS solutions worldwide. She is an avid lover of technology, dogs, and bullet journals, Chelsie loves finding ways to bring Agile outside of the office.

You can link with Chelsie Raiola on LinkedIn

Jan 15, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

About Chelsie Raiola

Chelsie has been working as a Scrum Master in the Greater Boston Area for just over two years. She has experience working with both co-located and distributed teams developing on-premise and SaaS solutions worldwide. She is an avid lover of technology, dogs, and bullet journals, Chelsie loves finding ways to bring Agile outside of the office.

You can link with Chelsie Raiola on LinkedIn

Jan 14, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

Featured Book for the Week: The Pocket Guide to Scrum by Gunther Verheyen

About Chelsie Raiola

Chelsie has been working as a Scrum Master in the Greater Boston Area for just over two years. She has experience working with both co-located and distributed teams developing on-premise and SaaS solutions worldwide. She is an avid lover of technology, dogs, and bullet journals, Chelsie loves finding ways to bring Agile outside of the office.

You can link with Chelsie Raiola on LinkedIn.

Jan 13, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

About Chelsie Raiola

Chelsie has been working as a Scrum Master in the Greater Boston Area for just over two years. She has experience working with both co-located and distributed teams developing on-premise and SaaS solutions worldwide. She is an avid lover of technology, dogs, and bullet journals, Chelsie loves finding ways to bring Agile outside of the office.

You can link with Chelsie Raiola on LinkedIn

Jan 10, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

In this episode, we explore the case of the PO who was absent, but great at asking questions, and we discuss what can be done when the PO says that “everything is a priority”.

The Great Product Owner: Asking questions to enable and empower the Scrum team

Although it can be a problem that the Product Owner is absent, sometimes that works out really well for the team. In this segment, we explore the story of the CTO that became the Product Owner for a team, and even if he was not always available, he was good at enabling and empowering the team to take ownership of their work through the questions he asked. 

The Bad Product Owner: The “Everything is a priority” anti-pattern

When everything is a priority, there are 2 ceremonies that break down. Refinement/Grooming meetings and Sprint planning start to fall apart. There’s too many stories to refine, we try to fit too much into one sprint, which leads to conflicts in Sprint planning. Ultimately teams start taking short-cuts which may lead to even bigger problems. In this segment, we discuss how to help a PO that says “everything is a priority”.

Are you having trouble helping the team working well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at: bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

About Ellen Santamaria

Ellen is a Scrum Master based in Berlin, and originally from Australia. She completed a Bachelor in Australian and later a Masters in Berlin, Germany where she works.

Ellen is passionate about startups, innovation, social entrepreneurship, new business models, organisational change management, and other topics. She also loves story-based video games, sci-fi, pétanque, and finding new ways of doing things.

You can link with Ellen Santamaria on LinkedIn.

Jan 9, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

When it comes to Scrum Master success, Ellen likes to look at metrics that indicate if her work is having an impact. She suggests that a simple metric around the quality of the Sprint planning may be enough to assess the success for the Scrum Master. 

Featured Retrospective Format for the Week: Cards Against Agility

Ellen developed a game called Cards against Agility based on another popular game. Ellen uses this game as a simple way for the team to blow-off some steam, or as she puts it “trash talk in a fun way”. 

 

About Ellen Santamaria

Ellen is a Scrum Master based in Berlin, and originally from Australia. She completed a Bachelor in Australian and later a Masters in Berlin, Germany where she works.

Ellen is passionate about startups, innovation, social entrepreneurship, new business models, organisational change management, and other topics. She also loves story-based video games, sci-fi, pétanque, and finding new ways of doing things.

You can link with Ellen Santamaria on LinkedIn.

Jan 8, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

How do we help teams that are not developing software, but still are using Scrum? In this episode, we talk about how different the adoption process is for non-technical teams, and learn about the tool that Ellen developed to help teams adopt Scrum even when not working in a software development role. 

 

About Ellen Santamaria

Ellen is a Scrum Master based in Berlin, and originally from Australia. She completed a Bachelor in Australian and later a Masters in Berlin, Germany where she works.

Ellen is passionate about startups, innovation, social entrepreneurship, new business models, organisational change management, and other topics. She also loves story-based video games, sci-fi, pétanque, and finding new ways of doing things.

You can link with Ellen Santamaria on LinkedIn.

Jan 7, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

How often do you reflect on the prevailing culture of the team and organization where you work? Are that team or organization's values aligned with you own personal values? 

As Scrum Masters, the organizations and teams we work with have a big impact on the work we can do. In this episode, we discuss how sometimes the organization and team’s cultures are not aligned with the Scrum Master’s values, and what we should do about it.

Featured Book for the Week: The Hitchhiker’s guide to Agile Coaching

In The Hitchhiker’s guide to Agile Coaching, by the Agile42 coaches (free sign-up required), Ellen found a good description of the different stances Scrum Masters need to take in their role. The book invites us to consider the stance we take at each moment. 

In this segment, we also refer to the 5 coaching stances for Scrum Masters and Agile Coaches (free sign-up required).

 

About Ellen Santamaria

Ellen is a Scrum Master based in Berlin, and originally from Australia. She completed a Bachelor in Australian and later a Masters in Berlin, Germany where she works.

Ellen is passionate about startups, innovation, social entrepreneurship, new business models, organisational change management, and other topics. She also loves story-based video games, sci-fi, pétanque, and finding new ways of doing things.

You can link with Ellen Santamaria on LinkedIn.

Jan 6, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

Let’s say that a team has started adopting Scrum. That’s great, right? No so quick! Did the team start adopting Scrum of their own accord? Or was it a dictate from above? As a Scrum Master, we need to pay special attention to why the teams started adopting Scrum. And we must work with them to define and help them stick to their own work agreements. It’s easy to say that people are motivated to do the work they themselves define, but as a Scrum Master are you helping the team define what they want to achieve, and how they want to work? 

 

About Ellen Santamaria

Ellen is a Scrum Master based in Berlin, and originally from Australia. She completed a Bachelor in Australian and later a Masters in Berlin, Germany where she works.

Ellen is passionate about startups, innovation, social entrepreneurship, new business models, organisational change management, and other topics. She also loves story-based video games, sci-fi, pétanque, and finding new ways of doing things.

You can link with Ellen Santamaria on LinkedIn.

Jan 3, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

From the absent PO, to the the 3 critical skills PO’s must have, this is an episode filled with in-depth details of how to work well with your Product Owner.

The Great Product Owner: 3 critical PO skills, that great PO’s have

The Product Owner might be the toughest role in the Scrum framework. PO’s are often required to juggle a lot of activities when doing their job. In this segment we talk about the 3 skills that great Product Owners have: 1) they are able to prioritize quickly; 2) they are able to speak different languages (business and tech); 3) they are able to negotiate when stakes are high. Does your PO exhibit these skills? Listen it to learn about how Valeria helps the PO’s she works with.

The Bad Product Owner: The Absent PO

When the Product Owner is not available to the team it is impossible for the collaboration to emerge. But that’s only one aspect that is hindered by the PO’s absence. In this segment, we explore how Valeria is able to talk to, and collaborate with PO’s that are absent, and get them closer to a collaborative relationship with the team. 

 

[IMAGE HERE]Are you having trouble helping the team working well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at: bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

 

About Valeria Greco

Valeria has worked as a Scrum Master for 4 years. She has experience with both Software development and non-software development Agile teams. When asked what she does for a living, Valeria replies: "I build teams!" And she does it by focusing on building relationships first. As Valeria says: “all my teams will tell you that I like talking about the feelings :-)"

You can link with Valeria Greco on LinkedIn and connect with Valeria Greco on Twitter.

Jan 2, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

When talking about success, we learn that Valeria focuses on evaluating the level of collaboration between team members. Listen in to learn about what collaboration “signs” Valeria looks for, and to learn more about what kind and why conflict might be a good thing in a Scrum team.

Featured Retrospective format for the Week: Playing Jenga, the wooden blocks game

In this segment, we discover how Valeria used a concrete game to help the team practice retrospectives in a short period of time. Through the game, Valeria was able to help the team practice “observation”, and speed up the learning cycle greatly. 

You can learn more about the Jenga game from wikipedia and from this YouTube video.

 

About Valeria Greco

Valeria has worked as a Scrum Master for 4 years. She has experience with both Software development and non-software development Agile teams. When asked what she does for a living, Valeria replies: "I build teams!" And she does it by focusing on building relationships first. As Valeria says: “all my teams will tell you that I like talking about the feelings :-)"

You can link with Valeria Greco on LinkedIn and connect with Valeria Greco on Twitter.

Jan 1, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

Happy New Year Scrummies! :) Today marks the first day of 2020, and we have a great episode for you. 

 

In this episode, Valeria shares a story of a company that wanted to go towards Continuous Delivery and Delivery on Demand. The main challenge was to help the developers and the teams understand what the difference in mindset. For that Valeria took up a few questions she would repeatedly ask the team such as: “can we release this right after you finish it”?

What questions do you have for your team when helping them through a change? 

Listen in to learn what other questions and techniques Valeria used in that process.

If you are interested in Continuous Delivery and the changes associated, don’t miss our Continuous Delivery special series [LINK].

 

About Valeria Greco

Valeria has worked as a Scrum Master for 4 years. She has experience with both Software development and non-software development Agile teams. When asked what she does for a living, Valeria replies: "I build teams!" And she does it by focusing on building relationships first. As Valeria says: “all my teams will tell you that I like talking about the feelings :-)"

You can link with Valeria Greco on LinkedIn and connect with Valeria Greco on Twitter.

Dec 31, 2019

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

Teams benefit from team members with a lot of experience. However, when those team members become the “only voice” in the team, that may lead to serious problems. In this episode, we explore the Senior Team Member anti-pattern, whereby one team member “overpowers” everyone else in the team, and the other team members are hesitant to share their perspectives. What should a Scrum Master do in this situation? Listen in to learn more, and get Valeria’s tips.

Featured Book for the Week: Coaching agile teams by Lyssa Adkins

In Coaching agile teams by Lyssa Adkins, Valeria found an inspiring book that helped her in her journey as a Scrum Master. In the book she finds a valuable reminder of the things she still has to practice and learn to be better at. 

 

About Valeria Greco

Valeria has worked as a Scrum Master for 4 years. She has experience with both Software development and non-software development Agile teams. When asked what she does for a living, Valeria replies: "I build teams!" And she does it by focusing on building relationships first. As Valeria says: “all my teams will tell you that I like talking about the feelings :-)"

You can link with Valeria Greco on LinkedIn and connect with Valeria Greco on Twitter.

Dec 30, 2019

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

As Scrum Masters, we may be tempted to go straight to problem solving when we join a team. As “quick” as that may sound, what Valeria learned in this story was that it makes our Scrum Master work harder, not easier. There’s a critical step we must go through before the team is ready, and willing to work with us. Listen to learn what that step is. 

About Valeria Greco

Valeria has worked as a Scrum Master for 4 years. She has experience with both Software development and non-software development Agile teams. When asked what she does for a living, Valeria replies: "I build teams!" And she does it by focusing on building relationships first. As Valeria says: “all my teams will tell you that I like talking about the feelings :-)"

You can link with Valeria Greco on LinkedIn and connect with Valeria Greco on Twitter.

Dec 29, 2019

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

About Leena SN

Leena is the Co-founder/CTO @ Good Karma, Bangalore, India. She is a strong believer of lean principles for delivering software and an evangelist and practitioner of Continuous delivery. CD is there to ensure that the software can be reliably released at any time helping the business to get faster feedback from the market.

You can link with Leena SN on LinkedIn and connect with Leena SN on Twitter

Read more about Continuous Delivery from Leena SN at Medium.

Dec 28, 2019

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

About Wouter Lagerweij 

Wouter Lagerweij is an Agile Coach who likes to cover the whole spectrum: from the technical practices of Dev and Ops to business and product. He works with organizations to help them do continuous delivery, and provides training and workshops on agile development practices, and dealing with legacy systems.

You can link with Wouter Lagerweij on LinkedIn and connect with Wouter Lagerweij on Twitter

Dec 27, 2019

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

About Chris O’Dell

Chris works at Monzo helping to build the future of banking. She has spent nearly fourteen years as a backend engineer, primarily with Microsoft technologies, but recently with Go on Monzo’s large microservices platform. She has led teams delivering highly available Web APIs, distributed systems and cloud based services. She has also led teams developing internal build and deployment tooling with the goal of improving the developer’s experience. Chris promotes practices such as Continuous Delivery, including TDD, version control, and Continuous Integration.

You can link with Chris O’Dell on LinkedIn and connect with Chris O’Dell on Twitter.

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