Listening is not the easiest part of the Scrum Master job. However, that’s one of the most important and powerful tools we have in our toolbox. In this episode we explore the case of a team that was entering a spiral of conflict and what was needed to avoid that from going out of control.
The Human Side of Agile by Gil Broza is a book that helped Sarah understand the personal transformation we need to go through when we adopt Agile.
In this episode we also refer to Nonviolent Communication by Marshall Rosenberg.
About Sarah O’Brien
Sarah is passionate about helping teams work together to bring value to their work lives. She has worked in the Scrum Master role for the past 6 years after transitioning out of waterfall as a senior software engineer. Her (not so) secret goal is to help people bring agile practices home.
You can link with Sarah O’Brien on LinkedIn.