There are many tools and approaches we can use to define and understand the system we work within. Victor explains how he uses conversations and Value Stream Mapping in his attempt to understand the system he works within.
About Victor Bonnacci
Vic coaches software teams at Bio-Rad Laboratories using Scrum and XP practices. He's worked in IT for twenty years; first as a webmaster, programmer, project manager and currently as a scrum master and coach. Vic lives in Southern California where he is very active in the local community, and he hosts the Agile Coffee podcast.
Be sure to follow Victor Bonnacci’s podcast: Agile Coffee.