Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Robert shares a story about what happens when teams lack management support and the right environment to succeed. He emphasizes the importance of 1-on-1 conversations, addressing individual resistance, and focusing on what can be changed. Slowly building the right environment for our teams - Robert explains how - is how we help them succeed!
Robert recommends Crucial Conversations, which offers practical tools for handling high-stakes conversations in both personal and professional contexts. As facilitators, Scrum Masters can use this book to address situations where team members feel threatened, fostering better communication and collaboration.
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Robert Finan
Robert has been working in IT for over 25 years, with the last decade spent deeply engaged in “messy” real-world Agile transformations. He documents his experiences in the Agile Drill Sergeant webcomic.
You can link with Robert Finan on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Robert shares his experience of burning out after just four months in a challenging Agile transformation. He reflects on the mistake of trying to push his vision without meeting the organization where it was. By facing embedded structures and resistance, Robert learned the value of pragmatism, experimentation, and nudging change instead of forcing it.
Self-reflection Question: Have you ever faced resistance when introducing change? How can you adjust your approach to meet people where they are?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Robert Finan
Robert has been working in IT for over 25 years, with the last decade spent deeply engaged in “messy” real-world Agile transformations. He documents his experiences in the Agile Drill Sergeant webcomic.
You can link with Robert Finan on LinkedIn.
In the grand finale of the “5 Wishes for 2025” series, Vasco Duarte tackles the chaotic nature of software development and why traditional project management just doesn’t cut it. Drawing on lessons from weather models, butterflies, and Agile practices, Vasco presents a bold manifesto for how we can thrive in uncertainty.
“Project management is like trying to predict where a butterfly will land after flying through a hurricane – good luck with that!”
Vasco begins with the story of Edward Lorenz, the MIT meteorologist who discovered what was later called the “butterfly effect.” This concept illuminates and explains the unpredictability of software development, where tiny changes can lead to massive, unexpected consequences – like a simple tweak spiraling into a full system refactor.
“Planning your year’s meals in January? That’s about as realistic as predicting October’s sushi cravings!”
Vasco humorously dismantles the premise of project management, which assumes stability, predictability, and complete information upfront. While Agile provides a more flexible approach, it’s often misused as “project management in disguise,” failing to unlock the true potential of adaptability.
“Loving Gantt charts is like loving fax machines – there’s a better way!”
Vasco outlines his four-point manifesto for how organizations can thrive in uncertainty:
Fund Software Incrementally: Treat funding like stock market investing – small, regular investments over time.
Think Like an Investor: Focus on maximizing returns, not rigidly executing plans.
Experiment by Default: Acknowledge that the best ideas come from testing and iterating.
Give Teams End-to-End Ownership: Empower teams to own their work from idea to delivery, eliminating micromanagement.
“Scrum teams in a project management organization are like race car drivers stuck in traffic jams – all that potential, nowhere to go!”
Vasco emphasizes that agility must extend beyond individual teams. Organizations need to embrace Agile principles at every level to avoid stifling innovation and potential. And his approach to funding and managing software investments does exactly that: bring agility to the decision making forums in the organization, instead of keeping it at the team level.
“Butterflies don’t follow project plans, and neither does software development!”
Vasco’s final wish for 2025 is for organizations to stop forcing software into rigid project management frameworks. Instead, they should embrace the unpredictable nature of development, leveraging incremental funding, iterative experimentation, and team empowerment to thrive in uncertainty.
“Want to see how real organizations are thriving in chaos? Join us in Tallinn!”
Vasco invites listeners to the Global Agile Summit 2025 in Tallinn, Estonia, where forward-thinking organizations will share their stories of breaking free from traditional project management. Holiday listeners can grab a 75% discounted Super Early Bird ticket at GlobalAgileSummit.com.
About Vasco Duarte
Vasco Duarte is a thought leader in the Agile space, co-founder of Agile Finland, and host of the Scrum Master Toolbox Podcast, which has over 10 million downloads. Author of NoEstimates: How To Measure Project Progress Without Estimating, Vasco is a sought-after speaker and consultant helping organizations embrace Agile practices to achieve business success.
You can link with Vasco Duarte on LinkedIn.
In the fourth episode of the “5 Wishes for 2025” series, Vasco Duarte takes on a common yet overlooked productivity killer: the monster backlog. With humor, relatable analogies, and practical advice, Vasco shares how organizations can turn their overwhelming backlogs into powerful tools for focus and impact.
“Your backlog should be like your fridge, not your basement – keep only what you’ll use soon, not what you might need someday!”
Vasco opens by comparing bloated backlogs to storage boxes filled with old cables and chargers: seemingly useful but rarely touched. Sharing the story of Juha, a leader overwhelmed by a five-year backlog of epics, Vasco highlights how backlogs can grow out of control, becoming a source of stress rather than a tool for productivity.
“Your backlog should only contain work for the next 2-3 sprints. That’s it!”
Vasco introduces a game-changing rule of thumb:
Short-Term Focus: Limit the backlog to items that can be completed within the next 2-3 sprints.
Medium-Term Planning: Use a problem-centric roadmap to outline key issues to tackle in the next 6-9 months, and a technology strategy to align on longer term tech priorities (more on that in an upcoming episode)
Long-Term Vision: Create a clear vision document to connect today’s work to future goals.
By managing backlogs with these three distinct timelines, teams can regain clarity and focus without sacrificing strategic alignment.
“Think of it as three zoom levels on your product map – focus on what you need today, tomorrow, and the distant future.”
Vasco explains how a problem-centric roadmap helps teams prioritize medium-term goals by focusing on the most critical customer problems. Combined with a clear long-term vision, this roadmap empowers teams to align their efforts without being overwhelmed by irrelevant details.
“At conferences, I’ve met teams with 10-year-old backlog items – that’s like keeping your Y2K plans ‘just in case’!”
Vasco shares surprising stories of teams with decade-old backlog items. These “zombie tasks” highlight the need for a system to prevent backlogs from growing unchecked. Without proper management, backlogs can cause anxiety and hinder teams from delivering value.
“Let’s turn our backlogs back into the focusing tools they were meant to be.”
Vasco’s fourth wish for 2025 is to see teams use backlogs as powerful prioritization tools, not bottomless pits of forgotten ideas. By embracing a short-term backlog, medium-term roadmap, and long-term vision, teams can stay focused, aligned, and productive.
“Want to learn how real teams are taming their monster backlogs? Join us in Tallinn!”
Vasco invites listeners to the Global Agile Summit 2025 in Tallinn, Estonia, where teams will share practical strategies for managing backlogs effectively. Holiday listeners can snag a 75% discounted Super Early Bird ticket at GlobalAgileSummit.com.
About Vasco Duarte
Vasco Duarte is a thought leader in the Agile space, co-founder of Agile Finland, and host of the Scrum Master Toolbox Podcast, which has over 10 million downloads. Author of NoEstimates: How To Measure Project Progress Without Estimating, Vasco is a sought-after speaker and consultant helping organizations embrace Agile practices to achieve business success.
You can link with Vasco Duarte on LinkedIn.
In the third episode of the “5 Wishes for 2025” series, Vasco Duarte takes aim at one of the most common anti-patterns in software development: the obsession with managing tasks instead of discovering what truly works.
He calls on teams to shift their mindset from backlog management to running experiments, creating a culture of learning and rapid innovation.
“Managing a backlog is like planning a road trip by focusing on the gas stops instead of the destination.”
Vasco reflects on how teams often lose sight of their goals, becoming bogged down in task management instead of pursuing real customer value. He humorously compares this approach to being a “backlog secretary,” organizing tasks while forgetting why the project began in the first place.
His solution? A radical shift from task obsession to a learning-first approach driven by rapid experiments.
“Why wait for weeks to learn something you could test in a day?”
Vasco shares real-world success stories of teams embracing a rapid experimentation mindset:
• The Skeptical Client: In just 48 hours, this team launched two market experiments and gained actionable feedback.
• The Experiment-First Startup: Meeting twice weekly to design and run experiments, this startup learns more in a week than most teams do in a month.
These examples showcase how rapid testing leads to faster learning and greater customer impact.
“Or as I like to call it, the ‘Question-Experiment-Insight’ cycle – it’s like having a GPS for product development.”
Vasco introduces a three-step approach to running experiments:
1. Start with a Concrete Goal: Define measurable business targets using a Business Value Equation.
2. Create a Metrics Tree: Break down goals into daily metrics that track progress.
3. Experiment, Experiment, Experiment: Test new features, tweaks, and ideas quickly to gain insights and adjust course.
He highlights a team’s transformation from a “feature factory” to “experiment mode,” where the Product Owner posed questions and the team creatively solved them. This cycle drives meaningful insights instead of aimless task completion.
“A backlog full of tasks is like a restaurant full of recipes – it means nothing until you know what your customers actually want to eat!”
Vasco’s third wish for 2025 is a world where teams prioritize learning over task management. By embracing the “Question-Experiment-Insight” cycle, teams can focus on solving customer problems and creating real value.
This mindset shift transforms teams from task managers into product scientists, driving faster, smarter innovation.
“Want to learn how real teams are running experiments and making an impact? Join us in Tallinn!”
Vasco invites listeners to the Global Agile Summit 2025 in Tallinn, Estonia, where teams will share stories about adopting rapid experimentation. Holiday listeners can snag a special “White Wednesday” deal: a 75% discount on tickets. Visit GlobalAgileSummit.com to claim your Super Early Bird ticket.
About Vasco Duarte
Vasco Duarte is a thought leader in the Agile space, co-founder of Agile Finland, and host of the Scrum Master Toolbox Podcast, which has over 10 million downloads. Author of NoEstimates: How To Measure Project Progress Without Estimating, Vasco is a sought-after speaker and consultant helping organizations embrace Agile practices to achieve business success.
You can link with Vasco Duarte on LinkedIn.
In the second episode of the “5 Wishes for 2025” series, Vasco Duarte tackles one of the most persistent and damaging divides in software development: the wall between Product and Engineering teams. Through stories, metaphors, and real-world examples, Vasco challenges the status quo and paints a vision for seamless collaboration that drives innovation and value.
“It’s like having the ingredients and the recipe in separate rooms – how are you supposed to cook something amazing?”
Vasco begins by highlighting the invisible barriers that still exist between Product and Engineering teams in many organizations. These divisions stifle innovation and slow progress. Drawing parallels to outdated structures, Vasco recounts the struggle to integrate Product Owners into Scrum teams and how that barely scratched the surface of the larger issue.
He calls for a broader perspective: aligning the creative potential of engineering with the customer insights of product management to unlock real innovation.
“Not the mad scientist kind, but real, product-focused experiments that bring technical innovation and product leadership together.”
Vasco shares the success story of a client who created a dedicated experiments team. By combining technical expertise with clear product direction, they delivered rapid, value-driven results. This approach demonstrates the power of collaboration in turning ideas into impactful solutions.
“For the first time, Product and Engineering co-created a plan that aligned with strategic goals – no more top-down directives or forced OKRs!”
Another client reimagined their product planning process after attending a workshop. Instead of cascading initiatives from the top, they worked collaboratively from the ground up. This innovative approach allowed them to align with company goals while fostering ownership and creativity across teams.
“It’s like they turned the wall between Product and Engineering into a large living room where everyone works together.”
Vasco highlights an inspiring case from Berlin, where a company merged technical and product leadership into a single CTPO (Chief Technical and Product Officer) role. This structure bridges the gap, ensuring that both technical possibilities and customer needs are seamlessly aligned.
Catch Vasco’s interview with this trailblazing CTPO in the show notes to explore how this innovative approach is reshaping their organization.
“Product and Engineering are like coffee and milk – different, but together they make something special.”
Vasco’s vision for 2025 is a world where Product and Engineering work side-by-side in shared spaces of collaboration and value creation. He calls for a shift from siloed teams to integrated partnerships where both groups speak the same language – the language of value and impact.
The companies that embrace this shift will be the leaders of tomorrow, delivering innovation at the speed of market change.
“Innovation flows as freely as coffee at a developer conference when Product and Engineering collaborate.”
Vasco invites listeners to experience this transformation firsthand at the Global Agile Summit 2025 in Tallinn, Estonia. The summit will showcase real-world examples of organizations successfully adopting flow-based software delivery.
For holiday listeners, Vasco has a special gift: a Super Early Bird ticket with a 75% discount. Visit GlobalAgileSummit.com to grab your ticket and see what the future of software development looks like.
About Vasco Duarte
Vasco Duarte is a thought leader in the Agile space, co-founder of Agile Finland, and host of the Scrum Master Toolbox Podcast, which has over 10 million downloads. Author of NoEstimates: How To Measure Project Progress Without Estimating, Vasco is a sought-after speaker and consultant helping organizations embrace Agile practices to achieve business success.
You can link with Vasco Duarte on LinkedIn.
In the kickoff episode of the “5 Wishes for 2025” series, Vasco Duarte dives into a topic close to his heart: why managing software like construction projects leads to failure. Drawing on his experience in the Agile community and sharing compelling real-world examples, Vasco introduces a new perspective on how software development should flow, adapt, and continuously deliver value.
“Software is more like a garden than a construction site—continuous care and attention are key to thriving.”
Vasco begins by debunking the myth that software development can be meticulously planned like a construction project. Sharing a story about a failed 18-month software endeavor, he highlights how rigid plans crumble in the face of changing markets. Instead, he advocates for an adaptive, flow-based approach to software development, comparing it to the continuous nurturing required in a garden.
“You can’t plan your year’s meals in January—why would you try that with software?”
Vasco identifies three critical flaws of project-driven software development:
1. Assumption of Stability: Markets and requirements shift too fast for static plans.
2. Front-loaded Decisions: Early decisions often fail to hold up over time.
3. Artificial Boundaries: Restrictive scopes kill innovation and flexibility.
“Software is like a shark—it has to keep moving or it dies.”
Vasco explains how companies can succeed by continuously delivering updates to users. He shares insights from a mobile startup using experiments and feedback loops to keep evolving and delivering measurable value.
“Fund software like a business, not like a construction project.”
Drawing on ideas from Lean-Agile financial planning, Vasco introduces incremental funding as a smarter way to manage development. He points listeners to a previous episode with experts Maarit Laanti and Rami Sirkia for deeper insights.
“Teams need goals, not just backlogs.”
Vasco stresses the importance of giving teams end-to-end ownership of the value they create. The backlog is a tool, but the real focus should be on clear goals that align with business impact. He mentions his OTOG - One-Team-One-Goal blog post.
“Flow-based software development lets us make quick, strategic decisions at the portfolio level.”
By embracing continuous delivery, incremental funding, and goal-driven teams, organizations can elevate agility from individual teams to the entire portfolio. Vasco highlights this as a game-changer for modern businesses, enabling quicker, smarter product decisions.
“Join us in Tallinn to see flow-based software delivery in action.”
Vasco invites listeners to the Global Agile Summit 2025, where real-world examples of flow-based development will take center stage. For those listening during the holiday season, there’s a Super Early Bird ticket available with a 75% discount. Visit GlobalAgileSummit.com for details.
About Vasco Duarte
Vasco Duarte is a thought leader in the Agile space, co-founder of Agile Finland, and host of the Scrum Master Toolbox Podcast, which has over 10 million downloads. Author of NoEstimates: How To Measure Project Progress Without Estimating, Vasco is a sought-after speaker and consultant helping organizations embrace Agile practices to achieve business success.
You can link with Vasco Duarte on LinkedIn.
In this BONUS episode, Victor Pena and Michelle Pauk dive deep into the power of language in shaping our work as leaders, Agile Coaches, and Scrum Masters. Together, we explore how the words we use influence relationships, decisions, and the success of Agile practices. From navigating the ambiguity of language to fostering effective communication, this episode provides actionable insights to help you thrive in a constantly changing workplace.
“Language is how we carry culture, but without clarity, it can lead to misalignment and conflict.”
Victor and Michelle discuss how language reflects and shapes workplace culture. Misaligned terminology—like “servant leader”—can create tension between teams and executives. They highlight the importance of achieving shared understanding and the role of language in fostering trust and collaboration.
“Start by asking what others mean by key words—it’s the first step toward alignment.”
“Feedback gets us stuck in the past, while feedforward builds a path to a better future.”
Drawing inspiration from Marshall Goldsmith, we discuss how focusing on future-oriented improvement (feedforward) avoids the blame game and builds positive momentum. As Agile practitioners, shifting from root cause analysis to solution-focused coaching allows teams to move forward effectively.
“Ask yourself, what can we do better tomorrow instead of dwelling on what went wrong yesterday?”
“Words mean different things to different people—be curious about how others see the world.”
Victor and Michelle unpack how language ambiguity impacts communication and decision-making. They emphasize the need to explore the assumptions behind others’ words and how Agile principles like #NoEstimates challenge traditional views on planning and work management.
“When you encounter a term that seems obvious, ask: What does this mean to you?”
“Symbols are the silent drivers of collaboration.”
Semiotics, the study of symbols, plays a vital role in Agile practices like visual management. From story cards to team boards, symbols help teams communicate and navigate their work. The duo discusses how the language of Agile evolves through symbols and how to introduce these effectively in organizations.
“Create visual symbols that align with your team’s values—they’ll anchor your collaboration.”
“What’s trying to come forward in the evolution of Agile?”
While some criticize Agile as outdated, Victor and Michelle argue that its core principles—delivering value faster and improving quality—remain timeless. They explore how Agile can evolve to meet current challenges while retaining its essence.
“Instead of asking if Agile is dead, ask what the next evolution looks like.”
About Victor Pena and Michelle Pauk
Victor Pena is an Agile Coach dedicated to helping organizations achieve business agility. With a focus on innovation, collaboration, and delivering great customer value, Victor transforms practices to ensure long-term success in a dynamic environment.
You can link with Victor Pena on LinkedIn and connect with him via email at victor@vpena.com.
Michelle Pauk is the founder of Streamside Coaching, helping leaders and organizations thrive through change. With over 15 years of experience in Agile environments and certifications from the International Coaching Federation, Michelle specializes in leadership development and organizational growth.
You can link with Michelle Pauk on LinkedIn and connect with her at StreamsideCoaching.com.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Karthiga shares the characteristics of an exemplary Product Owner, emphasizing their ability to navigate ambiguity and support their teams during challenging moments. Great Product Owners demonstrate strong leadership, foster team relationships, and celebrate successes, contributing to a positive and collaborative environment.
Karthiga discusses anti-patterns in Product Ownership, including the absence of strong relationships with developers and testers. A “bad” PO often fails to collaborate effectively within the “three amigos” framework or acts solely as a task scribe. These behaviors hinder refinement and the overall development process, emphasizing the need for active, communicative Product Owners.
Self-reflection Question: How does your Product Owner foster collaboration with developers and testers?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Karthiga Seturaj
Karthiga is a dedicated Agilist with over 15 years of experience in the software industry. She specializes in coaching agile teams, emphasizing respect, inclusion, accountability, and outcomes. Her journey spans from Scrum Master to Manager of Agile Coaches, transforming teams and driving impactful change.
You can link with Karthiga Seturaj on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Karthiga’s success definition is similar to what we’ve heard before: helping teams achieve independence and self-sufficiency. To illustrate that point, she describes an experience where a team’s decision to run retrospectives independently was both surprising and fulfilling, marking a key moment of maturity. This shift allowed her to focus on more strategic initiatives and support the team’s continued growth.
Self-reflection Question: Does your team take proactive steps to improve their work processes without prompting?
Karthiga highlights the DAKI retrospective format as a simple yet effective way to foster team reflection. By encouraging teams to categorize feedback into what to drop, add, keep, and iterate, this approach helps Scrum Masters facilitate actionable discussions. She suggests using tools like a retro postbox on a shared whiteboard to make capturing daily ideas a habit.
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Karthiga Seturaj
Karthiga is a dedicated Agilist with over 15 years of experience in the software industry. She specializes in coaching agile teams, emphasizing respect, inclusion, accountability, and outcomes. Her journey spans from Scrum Master to Manager of Agile Coaches, transforming teams and driving impactful change.
You can link with Karthiga Seturaj on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Karthiga discusses an agile transformation involving the adoption of the Flow Framework and Spotify model. With leadership support and tools like Lean Change Canvas, the transition fostered psychological safety, adaptability, and feedback-driven improvement. Key lessons include measuring the current state, establishing clear success criteria, and embracing agility in agile adoption.
Self-reflection Question: How can you ensure psychological safety during major changes in your organization?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Karthiga Seturaj
Karthiga is a dedicated Agilist with over 15 years of experience in the software industry. She specializes in coaching agile teams, emphasizing respect, inclusion, accountability, and outcomes. Her journey spans from Scrum Master to Manager of Agile Coaches, transforming teams and driving impactful change.
You can link with Karthiga Seturaj on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Karthiga shares a team story where metrics like Flow Efficiency were implemented to improve understanding of work processes. Despite leadership support and training, the team became overly focused on “making metrics look good,” reflecting Goodhart’s Law. This led to discussions on aligning the purpose of metrics with improving workflows, not chasing numbers.
Self-reflection Question: Are your team’s metrics driving the right behaviors and outcomes?
Karthiga recommends Project to Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework for its introduction to the Flow Framework and its impact on understanding value stream management. This book transformed her approach to metrics, highlighting bottlenecks and improving flow efficiency. She particularly appreciated its simplicity and practical application in bridging business and technical team gaps.
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Karthiga Seturaj
Karthiga is a dedicated Agilist with over 15 years of experience in the software industry. She specializes in coaching agile teams, emphasizing respect, inclusion, accountability, and outcomes. Her journey spans from Scrum Master to Manager of Agile Coaches, transforming teams and driving impactful change.
You can link with Karthiga Seturaj on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
As a Scrum Master, Karthiga shares a failure story involving unresolved conflicts between a Product Owner and an engineering lead that escalated into organizational changes and team departures. Reflecting on this experience, Karthiga emphasizes the importance of confronting issues early and effectively. Key tips include involving the right people, leveraging feedback from retrospectives, and using data to address conflicts constructively.
Self-reflection Question: How comfortable are you with addressing conflict in your team, and what steps can you take to improve?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Karthiga Seturaj
Karthiga is a dedicated Agilist with over 15 years of experience in the software industry. She specializes in coaching agile teams, emphasizing respect, inclusion, accountability, and outcomes. Her journey spans from Scrum Master to Manager of Agile Coaches, transforming teams and driving impactful change.
You can link with Karthiga Seturaj on LinkedIn.
Sara describes an exemplary Product Owner who blended curiosity, strategic thinking, and empathy. By understanding team concerns and fostering connection, this PO became a trusted collaborator. Whether strategizing or engaging in team bonding, this PO consistently demonstrated entrepreneurial thinking and alignment with team goals.
A contrasting example involves a PO unable to perform beyond task management due to divided focus and limited availability. Sara reflects on systemic issues and offers tips for collaboration, like defining key moments for engagement and modeling desired behaviors to build alignment between PO and team.
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Sara Caldwell
Sara is an organizational anthropologist passionate about human-centered change. She helps organizations tackle tough problems, all while keeping things fun and engaging. Sara blends strategic thinking with empathy, turning challenges into opportunities. Agile values guide her—whether helping teams flow, wrangling her rescue pets, or navigating the complexities of everyday life.
You can link with Sara Caldwell on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Success as a Scrum Master, according to Sara, is about fostering self-regulating teams that thrive even in the Scrum Master’s absence. By reducing her “air time” and encouraging self-reflection, she helps teams solve problems independently. Sara highlights strategies like NPS feedback and enabling constraints to continuously evaluate and improve her own impact.
Sara recommends this retrospective for its focus on assessing team health across multiple dimensions. The Squad Health Check fosters meaningful conversations, encourages team-driven improvements, and provides valuable insights for leaders. Its versatility makes it a go-to for improving team dynamics and driving sustainable change. Listen to the episode to learn how Sara uses this retrospective format.
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Sara Caldwell
Sara is an organizational anthropologist passionate about human-centered change. She helps organizations tackle tough problems, all while keeping things fun and engaging. Sara blends strategic thinking with empathy, turning challenges into opportunities. Agile values guide her—whether helping teams flow, wrangling her rescue pets, or navigating the complexities of everyday life.
You can link with Sara Caldwell on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Sara shares how her early experience of creating a change vision taught her the importance of co-creation. By involving teams through focus groups and story collection, she fosters ownership and accelerates transformation. Listen to learn actionable tips for facilitating vision-building and empowering teams to take part in change processes.
Self-reflection Question: How can you involve your team in co-creating a vision for your next project?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Sara Caldwell
Sara is an organizational anthropologist passionate about human-centered change. She helps organizations tackle tough problems, all while keeping things fun and engaging. Sara blends strategic thinking with empathy, turning challenges into opportunities. Agile values guide her—whether helping teams flow, wrangling her rescue pets, or navigating the complexities of everyday life.
You can link with Sara Caldwell on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Sara shares her experience with a healthcare project aimed at digitizing care workers’ documentation processes. Despite innovative technical solutions, the team overlooked user empathy, leading to adoption challenges. Engineers who shadowed care workers discovered crucial insights that transformed their approach. Sara reflects on the importance of direct user engagement and how to prevent anti-patterns, like distancing engineers from end-users, in product development.
This transformative book emphasizes the need for organizations to be person-centric and complexity-conscious. Sara shares how Brave New Work inspired her to rethink operating systems for teams. Along with Leadership is Language by David Marquet and Radical Candor by Kim Scott, she discusses actionable lessons to improve leadership and team dynamics. These books provide a blend of theory and practical strategies to create empowered, high-performing teams.
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Sara Caldwell
Sara is an organizational anthropologist passionate about human-centered change. She helps organizations tackle tough problems, all while keeping things fun and engaging. Sara blends strategic thinking with empathy, turning challenges into opportunities. Agile values guide her—whether helping teams flow, wrangling her rescue pets, or navigating the complexities of everyday life.
You can link with Sara Caldwell on LinkedIn.
In this special episode, Vasco Duarte announces the first-ever Global Agile Summit 2025, scheduled for May 18-20 in Tallinn, Estonia. After seven years of organizing virtual Agile summits, the team is taking the next big step with an in-person event bringing together practitioners, leaders, and innovators from across the Agile community.
The summit will feature three packed days:
This practitioner-focused event emphasizes real-life success stories and practical implementations of Agile methodologies. Past summits have featured renowned speakers like Marshall Goldsmith and Gojko Adzic.
Super early-bird tickets are available now at 75% off the full price (just 249€), exclusively for past summit attendees and paid subscribers.
Perfect for:
Learn more and secure your spot at GlobalAgileSummit.com
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Agile transformations often face resistance from leaders and project managers, especially when their roles feel uncertain. In this episode, Sara shares how communication and stakeholder management can mitigate these challenges. Through vulnerability and strategic stakeholder engagement, Sara learned the importance of integrating empathy into the change process, emphasizing that “people aren’t the process.” Tune in to discover tips for leading systemic change effectively.
Self-reflection Question: How can you incorporate empathy and vulnerability into your stakeholder engagement strategies?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Sara Caldwell
Sara is an organizational anthropologist passionate about human-centered change. She helps organizations tackle tough problems, all while keeping things fun and engaging. Sara blends strategic thinking with empathy, turning challenges into opportunities. Agile values guide her—whether helping teams flow, wrangling her rescue pets, or navigating the complexities of everyday life.
You can link with Sara Caldwell on LinkedIn.
In this BONUS episode, Dr. Marshall Goldsmith, the world-renowned leadership coach and bestselling author, shares transformative insights into leadership, coaching, and how AI is reshaping the future of these fields. With over 3 million books sold and recognition as the #1 leadership thinker globally, Marshall takes us on a journey through his career, his new AI project, and practical lessons for leaders at all levels.
Marshall shares the pivotal moments that launched his career in leadership coaching. From collaborating with Paul Hersey on Situational Leadership to developing his revolutionary coaching model, Marshall shares how aligning his methods with results-driven outcomes has shaped his approach.
“I always get paid after the results. This keeps the focus where it belongs—on the client’s success, not mine.”
Winning too much, overcompetitiveness, and making coaching about the leader instead of the team—Marshall uncovers the surprising obstacles that hold even top leaders back. He highlights the importance of working with great people and the discipline to focus on their growth over personal validation. And Marshall shares an insight that is critical for Scrum Masters:
“Leadership isn’t about proving yourself; it’s about helping others succeed.”
Having coached CEOs of companies like Pfizer, Ford, and Walmart, as well as global influencers, Marshall dives into his coaching process. He explains the importance of courage, humility, and discipline and introduces how his new AI bot enhances his coaching framework with over 3 million words of distilled leadership wisdom.
“Great coaching starts with great clients. My process is about helping them achieve their potential, not mine.”
Marshall’s desire to give back led to the creation of MarshallGoldsmith.AI, a free tool designed to democratize access to leadership wisdom. We explore how the bot leverages AI for knowledge-sharing, its inherent biases, and how it’s being used in real coaching scenarios.
“My goal is simple: help as many people as possible by sharing everything I’ve learned.”
Looking forward, Marshall shares his vision for how AI will reshape learning and coaching. He believes AI will accelerate knowledge sharing, making insights immediately accessible and creating new opportunities for thought leaders to amplify their impact.
“The future of coaching lies in immediate access to transformative ideas—AI makes this possible.”
MarshallGoldsmith.AI even has advice for Agile practitioners! When asked about lessons for Scrum Masters, the bot highlighted three key principles: focus on collaboration, prioritize feedback without judgment, and build team resilience.
“Listen, thank people, don’t judge, and focus on actionable steps forward.”
Marshall leaves us with a timeless reflection: “Imagine you’re near the end of your life and can offer one piece of advice to your younger self. What would it be? Live that advice today.”
About Dr. Marshall Goldsmith
Dr. Marshall Goldsmith is a #1 New York Times bestselling author, whose books have sold over 3 million copies worldwide. Ranked as the #1 leadership thinker by Thinkers50 and the #1 executive coach in the world for over a decade, Marshall has coached top leaders, including CEOs of global corporations, world leaders, and visionary thinkers.
In addition to his coaching work, Marshall is pioneering the integration of AI in leadership with MarshallGoldsmith.AI, a free tool to democratize access to his decades of expertise.
You can link with Dr. Marshall Goldsmith on LinkedIn and connect with him on Twitter.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Ramya describes a great Product Owner as one who is protective of the team, ensures sprint goals are clearly defined, and consults the team before accepting customer demands. This PO fosters a collaborative environment where the team can thrive and deliver results.
A bad Product Owner neglects the importance of sprint goals, focusing only on tasks and requirements. This creates an unmanageable workload for the team, leading to low productivity and confusion. Ramya highlights the value of using analogies, like fitness goals, to help reluctant POs understand the importance of sprint goals.
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Ramya Shastri
Ramya is an Enterprise Agile Coach from India who focuses on organizational growth and agility through human-centric coaching. She co-hosts two podcasts: Agile Coaching Round Table and Career Storyteller (on YouTube).
You can link with Ramya Shastri on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Ramya emphasizes that defining success is a collaborative process between Scrum Masters, teams, and stakeholders. By aligning expectations early and continuously uncovering challenges, Scrum Masters can tailor their focus to deliver impactful results.
Self-reflection Question: How do you define and measure your success as a Scrum Master in collaboration with your team and stakeholders?
Ramya doesn’t rely on specific retrospective formats but prioritizes creating an environment where team members feel comfortable sharing ideas throughout the sprint. She uses icebreakers to warm up the team and fosters an open, blame-free atmosphere that encourages sharing both successes and failures.
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Ramya Shastri
Ramya is an Enterprise Agile Coach from India who focuses on organizational growth and agility through human-centric coaching. She co-hosts two podcasts: Agile Coaching Round Table and Career Storyteller (on YouTube).
You can link with Ramya Shastri on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Ramya faced resistance when introducing change in an organization bound by outdated timesheet practices. By implementing capacity sheets, she reframed the discussion around team availability instead of tracking hours, convincing the Delivery Manager and customer of its benefits. This success highlights the power of leading by example and addressing resistance with practical, team-centric solutions.
Self-reflection Question: How can you use simple tools to address resistance and demonstrate the value of change in your team?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Ramya Shastri
Ramya is an Enterprise Agile Coach from India who focuses on organizational growth and agility through human-centric coaching. She co-hosts two podcasts: Agile Coaching Round Table and Career Storyteller (on YouTube).
You can link with Ramya Shastri on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Ramya shares a story about a team trapped in a fear culture where silence prevailed in meetings. With a micromanaging manager doubling as a Scrum Master, the team struggled to collaborate effectively. Ramya used one-on-one sessions, team-building exercises, and video calls to create an environment of trust and openness, eventually helping the team speak up and address challenges.
Self-reflection Question: How can you create a safe environment in your team where individuals feel empowered to voice their concerns and ideas?
Ramya recommends Driving Value with Sprint Goals for its practical insights into maximizing Scrum’s potential. She emphasizes its value in understanding how to prioritize effectively and focus on delivering meaningful outcomes—a lesson essential for any Scrum Master or Product Owner.
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Ramya Shastri
Ramya is an Enterprise Agile Coach from India who focuses on organizational growth and agility through human-centric coaching. She co-hosts two podcasts: Agile Coaching Round Table and Career Storyteller (on YouTube).
You can link with Ramya Shastri on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Starting her journey as a Scrum Master, Ramya Shastri quickly discovered that the role is much more complex than just facilitation and coordination. She shares her experiences transitioning from QA to Scrum Master and the lessons she learned about team dynamics, psychological safety, and adapting practices to specific teams. Her story emphasizes that Scrum Masters grow through experience and the iterative process of learning the craft.
Self-reflection Question: How are you exploring and deepening your understanding of team dynamics in your current role?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Ramya Shastri
Ramya is an Enterprise Agile Coach from India who focuses on organizational growth and agility through human-centric coaching. She co-hosts two podcasts: Agile Coaching Round Table and Career Storyteller (on YouTube).
You can link with Ramya Shastri on LinkedIn.