Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this episode, Avipaul shares a deeply personal failure story as an Agile coach. Reporting to the VP of Engineering, he clashed with a condescending product director. This tension escalated until a senior leader intervened, prompting Avipaul to change his approach. Discover how understanding the director’s perspective and focusing on what the organization needed at the time helped Avipaul overcome anger and frustration. In this episode we also explore the crucial lessons that Avipaul learned about aligning personal values with professional interactions.
[IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.
About Avipaul Bhandari
Avipaul is a seasoned Agile Coach with extensive experience helping teams and organizations implement Agile practices effectively. His expertise spans various domains, and he is passionate about fostering collaboration and continuous improvement.
You can link with Avipaul Bhandari on LinkedIn and connect with Avipaul Bhandari on Twitter.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
What makes a Product Owner successful in managing large teams? In this episode, Jaques shares an example of a Product Owner who managed a large team successfully by setting clear boundaries and saying "no" unless convinced otherwise. This approach led to a well-functioning team and better innovation. Jaques emphasizes the importance of clear communication and structured leadership.
How can Product Owners manage stakeholder expectations effectively? Jaques shares his experience with a Product Owner (PO) working with an unmanageable number of stakeholders and communication lines. The PO's habit of saying "yes" to everyone led to overwhelming challenges. Jaques shares insights on effective PO practices, including setting boundaries and creating smaller, more productive teams.
[IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.
About Jaques Smit
Jaques is a seasoned Agile coach and Scrum Master with extensive experience in leading and transforming teams in the game development industry. His expertise lies in fostering team collaboration, resolving conflicts, and facilitating effective retrospectives. Jaques is passionate about continuous learning and empowering teams to achieve their full potential.
You can link with Jaques Smit on LinkedIn and connect with Jaques Smit through his website.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
How can Scrum Masters harness conflict to drive team success? In this episode, Jaques explores the concept of conflict in teams and its role in growth. He emphasizes the need for Scrum Masters to manage team dynamics, facilitate decision-making, and promote effective feedback. Jaques shares tips on conflict resolution and the importance of continuous learning and adaptation for Scrum Masters.
Jaques introWhat retrospective techniques can enhance team understanding and growth? duces his favorite Agile Retrospective format: the Team Coaching Conversation. He explains the steps, starting with silent writing, followed by dot-voting and a coaching conversation led by team members. This format fosters understanding and growth, with actionable insights discussed later.
[IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!
About Jaques Smit
Jaques is a seasoned Agile coach and Scrum Master with extensive experience in leading and transforming teams in the game development industry. His expertise lies in fostering team collaboration, resolving conflicts, and facilitating effective retrospectives. Jaques is passionate about continuous learning and empowering teams to achieve their full potential.
You can link with Jaques Smit on LinkedIn and connect with Jaques Smit through his website.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
How can leaders effectively motivate and guide teams through significant changes? Jaques shares his journey in leading a traditional development team towards creating their own games. He highlights the challenges of facilitating change without sufficient coaching skills and the importance of creating a desire for change. Jaques introduces ADKAR, SCARF, and coaching techniques, ultimately leading to successful organizational transformation.
In this episode, we also refer to Constructivist Learning, and Adult learning theory.
[IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.
About Jaques Smit
Jaques is a seasoned Agile coach and Scrum Master with extensive experience in leading and transforming teams in the game development industry. His expertise lies in fostering team collaboration, resolving conflicts, and facilitating effective retrospectives. Jaques is passionate about continuous learning and empowering teams to achieve their full potential.
You can link with Jaques Smit on LinkedIn and connect with Jaques Smit through his website.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Jaques shares the story of a long-term game development team's recurring issues despite changes in personnel. Several Product Owners had left because of burnout. However, with every new PO the team cycled through the same patterns, eventually leading to the PO’s leaving. Jaques realized the team was stuck in a Persecutor-Victim-Rescuer dynamic, and tried to help the team by bringing in outside assistance. Through this story, Jaques discusses the importance of addressing underlying conflicts, enhancing conflict resolution skills, and avoiding the drama triangle.
How can the language we use as leaders influence team dynamics? Jaques discusses "Leadership is Language" by David Marquet (David Marquet has been a previous guest on the show) and its impact on his approach to workplace challenges. The book helped him realize the importance of language in shaping behavior and leadership conversations. Jaques shares how the book helped him facilitate leadership discussions and improve team communication.
[IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!
About Jaques Smit
Jaques is a seasoned Agile coach and Scrum Master with extensive experience in leading and transforming teams in the game development industry. His expertise lies in fostering team collaboration, resolving conflicts, and facilitating effective retrospectives. Jaques is passionate about continuous learning and empowering teams to achieve their full potential.
You can link with Jaques Smit on LinkedIn and connect with Jaques Smit through his website.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Jaques shares an experience with a game development team struggling to meet their goals. Despite his efforts to implement sprint goals and keep the team accountable, he faced resistance. Apparently lost with the process of setting goals, the Product Owner (PO) stepped back, pushing Jaques to take ownership and set the goals, which further re-enforced the team’s attitude of not taking ownership. Jaques reflects on the importance of coaching with an open mind and the challenges of directive leadership. He shares insights on enabling constraints and the Cynefin framework.
In this episode we also refer to Clinton Keith’s work as well as the #NoEstimates book.
[IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.
About Jaques Smit
Jaques is a seasoned Agile coach and Scrum Master with extensive experience in leading and transforming teams in the game development industry. His expertise lies in fostering team collaboration, resolving conflicts, and facilitating effective retrospectives. Jaques is passionate about continuous learning and empowering teams to achieve their full potential.
You can link with Jaques Smit on LinkedIn and connect with Jaques Smit through his website.
In this BONUS episode, we talk to Marjolein Pilon about her innovative approach of considering Planet Earth as a key stakeholder in software development. Through practical examples and actionable tips, she inspires teams to make meaningful changes towards a greener future.
"Frustration about climate change and wanting a better future for my children led me to explore the carbon footprint of our IT work."
Marjolein's passion for environmental sustainability began with personal frustrations about climate change. Feeling that she had done all she could at home, she extended her concerns to her professional environment by asking about the carbon footprint of IT. This led to the creation of a 'planet retrospective,' where her team brainstormed ways to reduce their environmental impact. This approach proved to be so effective that she began facilitating these retrospectives for other teams, spreading the importance of seeing the planet as a stakeholder.
"Taking a simple first step can break down complexity and build motivation."
Marjolein shares a story of a team that significantly reduced their carbon footprint by taking small, easy steps. Starting with the elimination of an unnecessary test environment, the team moved on to more substantial changes, such as optimizing database queries and shutting down unused applications outside office hours. Their efforts culminated in a 45% reduction in their carbon footprint, serving as an inspiration for other teams.
"We started looking at our software from the Planet Earth's perspective."
For Marjolein, considering Planet Earth as a stakeholder means incorporating environmental considerations into every stage of software and product development. This perspective shift encourages teams to think about the long-term impacts of their work on the environment.
"Use costs as a proxy to convince managers to run sustainability sprints."
Marjolein explains that measuring the environmental impact of software decisions can be straightforward. For on-premise servers, energy bills provide clear data, while cloud services like AWS and Azure offer carbon footprint dashboards. She advises teams to monitor metrics like disk access, memory versus disk usage, and query times to understand and reduce their carbon footprint.
"We include planet earth and climate impact in the sprint reviews and definition of done."
Marjolein emphasizes integrating sustainability into daily workflows, such as sprint reviews and definitions of done. This makes the concept of sustainability more tangible and actionable for smaller teams and startups. She explains how even small actions can have a significant collective impact.
"Simple steps can align innovation, speed to market, and sustainability."
Marjolein highlights the importance of balancing innovation, speed to market, and sustainability. By taking simple, actionable steps, teams can align these seemingly competing demands effectively.
Marjolein recommends the book "The Good Ancestor: How to Think Long Term in a Short-Term World" by Roman Krznaric
For teams looking to integrate long-term environmental considerations into their development processes, this book provides a framework for thinking beyond immediate goals and considering the impact on future generations.
About Marjolein
Marjolein is an enthusiastic freelance Scrum Master and Agile Coach, committed to making the IT community more carbon-efficient. With a passion for Planet Earth and a knack for facilitating creative teams, she embodies agile and scrum values, promoting team autonomy and continuous improvement. Marjolein shares her insights on her website https://theagileplayground.com/.
You can link with Marjolein Pilon on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Kirsi highlights the qualities of an exemplary Product Owner who inspires and guides their team effectively. This PO was modest yet visionary, capable of simplifying complex requirements and fostering a collaborative environment. Kirsi shares how this PO encouraged experimentation and learning, creating an inspired and productive team. Discover the traits that make a Product Owner truly great and how they can positively impact their team's performance.
Kirsi discusses the anti-pattern of an indecisive Product Owner who lacks direction and decision-making skills. She explains how this leads to a lack of progress and team direction. Kirsi shares tips on how to coach Product Owners to make time for the team, avoid excessive meetings, and focus on the product vision. Learn the common pitfalls of an indecisive PO and how to overcome them.
In this episode, we refer to the Sprint Checklist, a tool you can use to help the PO better manage their time to be available for the team when necessary. You can download the Sprint Checklist tool for Scrum Masters, here.
[IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.
About Kirsi Sahlstén
Kirsi is a wanna-be neuroscientist and full-stack developer who, in real life, ended up as an Agile coach. She is passionate about sparking and enabling learning and unlearning, working together across boundaries, and focusing on the essential. Her favorite question is "Why?" and she is fascinated by the complexity of simplicity.
You can link with Kirsi Sahlstén on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this episode, Kirsi defines success for Scrum Masters through her experience. She discusses the joy of seeing teams achieve their goals independently and the importance of psychological safety. Kirsi shares a story of how practicing prioritization techniques with Product Owners led to improved collaboration and decision-making. She emphasizes the need for Scrum Masters to create a safe environment for teams to practice and grow, ultimately leading to their success.
Kirsi shares her favorite Agile retrospective format, "Start/Stop/Continue." She explains how its simplicity leads to actionable results, especially when time is limited. Kirsi also highlights an anti-pattern where retrospectives run out of time for discussing improvement actions. She provides tips on how to open retrospectives with a focus on the team's ways of working to ensure meaningful outcomes.
[IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!
About Kirsi Sahlstén
Kirsi is a wanna-be neuroscientist and full-stack developer who, in real life, ended up as an Agile coach. She is passionate about sparking and enabling learning and unlearning, working together across boundaries, and focusing on the essential. Her favorite question is "Why?" and she is fascinated by the complexity of simplicity.
You can link with Kirsi Sahlstén on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this episode, Kirsi helps us understand the complexities of leading change in a large organization. She shares how a change team with representatives from various roles and a virtual setup facilitated a smooth transition to new teams. The use of pulse surveys, questionnaires, and a transparent Kanban board helped maintain alignment and trust throughout the process. Kirsi offers practical tips, such as starting with a common cadence and allowing teams to adjust later, and the importance of self-reflection surveys for continuous improvement. Discover the techniques that made this reorganization a success.
[IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.
About Kirsi Sahlstén
Kirsi is a wanna-be neuroscientist and full-stack developer who, in real life, ended up as an Agile coach. She is passionate about sparking and enabling learning and unlearning, working together across boundaries, and focusing on the essential. Her favorite question is "Why?" and she is fascinated by the complexity of simplicity.
You can link with Kirsi Sahlstén on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this episode, Kirsi shares an insightful story about a large team working on regulatory reporting that struggled with psychological safety. Even if the team tried to shut out Agile coaches, leadership noticed alarming employee satisfaction scores and helped the change get started. Kirsi reveals how the Product Owner's protective approach stifled team growth and collaboration. She explains the anti-patterns observed and offers tips on how to address such challenges by taking a more directive stance and encouraging continuous improvement. Learn how small changes can make a big difference in a team's dynamics and success.
Kirsi discusses Bob Galen's book, "Extraordinarily Badass Agile Coaching," highlighting its comprehensive approach to Agile coaching. She emphasizes the importance of the Agile coaching contract, even for internal coaches, and shares how it helps in setting clear expectations. Kirsi also explores the significance of journaling for self-reflection. This book is not just for coaches but also for Scrum Masters seeking to deepen their understanding and practice of Agile coaching.
[IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!
About Kirsi Sahlstén
Kirsi is a wanna-be neuroscientist and full-stack developer who, in real life, ended up as an Agile coach. She is passionate about sparking and enabling learning and unlearning, working together across boundaries, and focusing on the essential. Her favorite question is "Why?" and she is fascinated by the complexity of simplicity.
You can link with Kirsi Sahlstén on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this episode, Kirsi shares a story about an organization struggling with large, complex teams and numerous dependencies. As an Agile Coach, she facilitated a reorganization around the customer journey. With half the team based on another continent created a big stress for Kirsi and her colleagues. Attempting to manage everything herself, she faced burnout. Through this challenge, Kirsi learned the importance of teamwork in driving change. She discusses creating a change team, leveraging eager participants, and establishing a change agent network to maintain engagement and representation. Discover the key steps Kirsi took to facilitate a successful reorganization and the valuable lessons she learned.
[IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.
About Kirsi Sahlstén
Kirsi is a wanna-be neuroscientist and full-stack developer who, in real life, ended up as an Agile coach. She is passionate about sparking and enabling learning and unlearning, working together across boundaries, and focusing on the essential. Her favorite question is "Why?" and she is fascinated by the complexity of simplicity.
You can link with Kirsi Sahlstén on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this segment, Rebecca shares an inspiring example of a Product Owner (PO) who excelled by focusing on the end-users' needs and facilitating direct communication between the team and users. Through live interviews and feedback sessions, the PO enabled the team to achieve quick wins and foster innovation. This approach created a motivated and empowered team.
In this segment, Rebecca discusses common anti-patterns of Product Owners (POs), such as being overly technical or directive, which can demotivate and disempower teams. She shares a story of a friction-filled relationship between a PO and a team, emphasizing the importance of POs agreeing on the problem to be solved and allowing the team to develop solutions.
[IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.
About Rebecca Cyr
Rebecca Cyr is an experienced agile coach and scrum master, passionate about helping teams deliver value through agile principles and practices while learning, growing, and having fun together. Connecting people through deft facilitation is her superpower, as is storytelling as the language of learning.
You can link with https://www.linkedin.com/in/rebeccacyr/.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this success episode, Rebecca emphasizes the importance of driving positive change both within the team and the organization. She discusses metrics such as fun, trust, and motivation, and the challenges of ensuring the Product Owner (PO) helps the team deliver value. Rebecca shares tips on evaluating value and focusing on product-related metrics. What does success mean for Scrum Masters, and how can you measure it effectively?
In this segment, Rebecca shares her favorite retrospective format: "I Like/I Wish/I Wonder." This simple, non-confrontational format encourages team members to provide feedback in a positive and constructive way. Rebecca highlights the importance of preparing for retrospectives by considering the team's context and emotional state. Discover how this format can help reduce conflict and promote open communication in your retrospectives.
[IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!
About Rebecca Cyr
Rebecca Cyr is an experienced agile coach and scrum master, passionate about helping teams deliver value through agile principles and practices while learning, growing, and having fun together. Connecting people through deft facilitation is her superpower, as is storytelling as the language of learning.
You can link with https://www.linkedin.com/in/rebeccacyr/.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this episode, Rebecca discusses her experience leading a group of Scrum Masters through a difficult organizational change. Eight months into their agile journey, they realized the need for more influence and created an Executive Action Team (EAT). This gave them direct access to the CTO and enabled more significant changes in the organization. Rebecca emphasizes the importance of using data to support change initiatives and empowering teams to solve their own problems. How can you leverage executive support and data to drive agile transformations? Listen to find out!
[IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.
About Rebecca Cyr
Rebecca Cyr is an experienced agile coach and scrum master, passionate about helping teams deliver value through agile principles and practices while learning, growing, and having fun together. Connecting people through deft facilitation is her superpower, as is storytelling as the language of learning.
You can link with https://www.linkedin.com/in/rebeccacyr/.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this episode, Rebecca shares a story about a team that struggled with "terminal niceness," avoiding necessary feedback in an effort to maintain an artificial harmony. By introducing a feedback format learned from a seminar, Rebecca helped the team communicate more openly and effectively. The transformation led to better team dynamics and a more collaborative environment. Listen in to learn what was the format that helped Rebecca transform this team’s take on feedback.
Rebecca discusses how "Radical Candor" by Kim Scott transformed her perspective on feedback. Initially wary of feedback due to past negative experiences, Rebecca learned that feedback is a crucial part of professional growth for her and her teams. She highlights key insights from the book, such as the importance of constructive one-on-one feedback and how it can be a positive tool rather than just criticism. Listen in to discover how "Radical Candor" reshaped Rebecca’s approach and why feedback is essential in agile environments.
[IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!
About Rebecca Cyr
Rebecca Cyr is an experienced agile coach and scrum master, passionate about helping teams deliver value through agile principles and practices while learning, growing, and having fun together. Connecting people through deft facilitation is her superpower, as is storytelling as the language of learning.
You can link with https://www.linkedin.com/in/rebeccacyr/.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this episode, Rebecca shares a story about working with a high-profile team struggling to finish their work within the sprint boundaries. Rebecca found out that the company had not provided sufficient agile training for the teams, which ultimately resulted in too much work-in-process, and other anti-patterns. Rebecca discusses her efforts to help the team focus and collaborate better, only to face resistance from the team's manager. She shares a failed attempt to use the Penny Game to help the team understand flow and collaboration, but this only resulted in conflict. Rebecca emphasizes the importance of understanding team dynamics and gaining consent before trying to build trust. Listen to this episode, and learn how you can navigate similar challenges and foster better team engagement.
[IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.
About Rebecca Cyr
Rebecca Cyr is an experienced agile coach and scrum master, passionate about helping teams deliver value through agile principles and practices while learning, growing, and having fun together. Connecting people through deft facilitation is her superpower, as is storytelling as the language of learning.
You can link with https://www.linkedin.com/in/rebeccacyr/.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this BONUS episode, Tom and Jeremy discuss the main ideas from their latest book on agile transformation and work intake management: Mastering Work Intake: From Chaos to Predictable Delivery. They share some of the main the challenges teams face when trying to adopt agile practices and offer practical strategies for improving work intake processes.
"Most people who try to transform and be agile don't do it well. They fail multiple times because they say 'yes' to everything, which is a lack of control on work intake."
Tom emphasizes that many teams struggle with agile transformation, often due to poor management of work intake. He has built a career helping teams that have attempted and failed at this multiple times. The main issue is that they end up saying "yes" to every request, leading to a chaotic work environment, lots of work started, and very little finished.
"We got started during the pandemic. We looked at many books on the topic and saw that it wasn't tackled very well. 'Actionable Agile' and 'Why Limit WIP' by Jim Benson inspired us."
"We are drowning in work. We use metaphors to define work intake and see that work always finds a way to get done. Initially, we titled this book 'Work Entry' because of the idea that work is pushed to people, who naturally say 'yes' because they want to help."
"Work has a way of getting started. Recently, I had water in my basement. I didn't know where it came from, but the water found a way in. We see this over and over at work. Work just gets in, often because saying 'no' feels career-limiting."
Tom likens unmanaged work intake to water leaking into a basement—inevitable and hard to control. This analogy underscores how work finds its way into a team's backlog, often because rejecting tasks seems risky.
"Jumping the queue is a very common mistake. Important work always gets done, but we don't always go through the process of identifying what's truly important. This leads to 'fast switching' between tasks and 'neglected WIP.'"
Tom highlights the mistake of allowing work to bypass proper prioritization, leading to constant context switching, which makes teams slow, and neglected tasks which rarely or never get completed.
"The goal conflict anti-pattern is another issue. Much of work intake is about the relationships that lead to decision-making."
Jeremy discusses how conflicting goals and poor relationship management can lead to self-defeating work intake processes.
"In the book, we present patterns to handle intake management and discuss the Product Owner's (PO) role. The PO is critical for managing work intake in Scrum, requiring discipline from both the PO and the team."
Jeremy outlines the importance of having a disciplined Product Owner to manage work intake effectively.
"The problem of team design often causes issues. Many teams work on features while supporting systems that deliver value to customers. This lack of focus is problematic. Building a solid DevOps framework is crucial."
"Agility means flexibility. We need to prioritize and select work more frequently, getting feedback often to determine if the work is necessary. Refer to 'Lean Startup' for more insights."
Jeremy advocates for flexibility and frequent prioritization over rigid, upfront planning.
"Mapping who is involved in work intake decisions is key. Understanding the feedback loop and how it's integrated into decision-making helps manage work intake better."
Tom emphasizes the importance of understanding decision-making processes and who are the stakeholders, to be able to improve those processes through collaboration.
"People work on features, defects, support, etc. Each requires different management patterns. Recognizing team constraints is crucial for effective work intake."
Tom explains the need for tailored strategies for different types of work, based on team constraints. Only this “whitebox” approach to work management can help us build a work intake process that helps us manage the work in a way that leads to faster deliveries and more productivity.
As an example, Tom and Jeremy share a story about a company wanting to move to the cloud. Unfortunately, the CEO's decision overlooked the engineers' lack of skills, which led to big problems. This story puts emphasis on the importance of aligning work intake with team capabilities.
"We help teams be deliberate about work acceptance by emphasizing relationships and decision-making processes. Effective work intake management reduces disruptions."
"Manage work intake across the entire product. It's more than just planning."
"PO is an active role. Help the team make decisions and sequence work."
"Don't overlook work intake. Involvement in this aspect is crucial to avoid anti-patterns." "Defend team boundaries to control work intake."
"It would be a lot calmer and more orderly."
"We would get a lot more things done, avoiding the anti-pattern of rewarding work starts over finishes."
About Tom and Jeremy
Tom Cagley is an experienced agile coach and consultant specializing in helping teams manage work intake and improve their agile practices.
You can link with Tom Cagley on LinkedIn. You can also listen to Tom’s podcast, the SPAMCast.
Jeremy Willets is a seasoned agile practitioner and author who has collaborated with Tom on numerous projects, including this book.
You can link with Jeremy Willets on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Highlighting the characteristics of an extraordinary Product Owner, Doug shows the importance of questioning, transparency, and customer collaboration in that role. This episode also shows how great Product Owners manage to maintain clarity and progress amidst project uncertainty, and offers insights into practices that promote continuous feedback and adaptive project management.
Doug shares what can happen when the Product Owner works in isolation. Doug also explains how this approach can derail team progress. Learn about the crucial role of collaboration and problem definition in the Product Owner's responsibilities.
[IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.
About Doug Rabow
Doug is a passionate practitioner of Lean-Agile strategic management with a focus on developing empowered teams and Lean process improvement.
You can link with Doug Rabow on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this segment, Doug discusses the dual aspects of success for Scrum Masters: defining it and demonstrating it to others. We also talk about how the quality of daily standups reflects the overall health of the Agile practices in the team. We also explore how fostering an environment of good-faith feedback and continuous improvement can lead to success for Scrum Masters and Agile Coaches.
In this segment about Agile Retrospectives, Doug highlights the importance of asking pointed, empathetic questions during retrospectives to uncover deep insights about team dynamics and challenges. We learn about the role that well-crafted questions play in driving continuous improvement. And learn how Doug's approach of integrating impactful questions into conversations, helps teams to navigate and overcome obstacles more effectively.
[IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!
About Doug Rabow
Doug is a passionate practitioner of Lean-Agile strategic management with a focus on developing empowered teams and Lean process improvement.
You can link with Doug Rabow on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this episode, Doug shares his strategies for improving visibility and governance in project management through tools like JIRA. He explains how creating transparency enhances governance and accountability in agile teams. This episode also offers a practical look at setting up light governance frameworks that enable real-time, pull-based reporting to facilitate better decision-making and project management.
[IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.
About Doug Rabow
Doug is a passionate practitioner of Lean-Agile strategic management with a focus on developing empowered teams and Lean process improvement.
You can link with Doug Rabow on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Doug explores some of the critical aspects of team management that ensure efficiency and clarity. Doug also shares how visual management is essential for maintaining focus on top priorities within teams. We learn about the Five S from Lean, and how simplifying and visually organizing work can prevent priority confusion and, in the end, improve productivity.
In this episode, we explore lessons from The Toyota Way by Jeffrey Liker beyond manufacturing. Doug describes how The Toyota Way applies to strategic management and software development, focusing on high-quality, small batches. Discover how continuous feedback drives continuous improvement, and what Agile learned from Lean Manufacturing.
[IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!
About Doug Rabow
Doug is a passionate practitioner of Lean-Agile strategic management with a focus on developing empowered teams and Lean process improvement.
You can link with Doug Rabow on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
When facilitating change, jumping in too quickly can be problematic. Doug shares a story of his experience stepping into a less competitive industry, eager to implement numerous improvements. However, the existing team was content with their workflow, which created resistance to Doug’s ideas. In this episode, we explore how Scrum Masters can help drive change without overwhelming their teams. And how facilitators can balance improvement enthusiasm with team readiness, and why involving the team in the change process is crucial.
[IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.
About Doug Rabow
Doug is a passionate practitioner of Lean-Agile strategic management with a focus on developing empowered teams and Lean process improvement.
You can link with Doug Rabow on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
In this segment, Patty discusses the qualities of courage, empathy, and active listening that define exceptional POs. How do these traits foster team equality and enhance performance? Gain insights into how a PO can act as a catalyst for team cohesion and why building strong relationships within the team is crucial for success.
In this segment, Patty explores the anti-pattern of the Product Owner that is external to the team, and the challenges it presents. How does a PO that sees themselves as external to the team impact team dynamics? Patty discusses her firsthand experience dealing with this common issue and provides practical tips for Scrum Masters aiming to bridge the gap between the team and an externally positioned PO. Learn strategies to enhance involvement and neutralize the us-vs-them mentality.
[IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.
About Patty Aluskewicz
Patty Aluskewicz is an Agile Coach for PwC and the founder of Agile Mindset Consulting. With over 15 years of experience, she assists businesses and their employees in building fundamental Agile and Scrum skills, improving team dynamics and communication, and successfully implementing organizational change.
You can link with Patty Aluskewicz on LinkedIn.
Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
What does it mean to truly walk the walk of a Scrum Master? Patty shares her insights into the core qualities of a successful Scrum Master, from mindfulness to consistency in action. And how Scrum Masters can cultivate trust and demonstrate their reliability to their teams. Discover Patty's personal strategies for self-reflection, managing stress, and fostering team achievement.
Patty chooses the Sailboat Retrospective as a favourite retro format. This is a dynamic tool for teams seeking to reflect and identify paths for improvement. Explore how this simple yet powerful visual metaphor can help teams navigate through their agile journey, focusing on both their anchors and winds—what holds them back and what propels them forward.
[IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!
About Patty Aluskewicz
Patty Aluskewicz is an Agile Coach for PwC and the founder of Agile Mindset Consulting. With over 15 years of experience, she assists businesses and their employees in building fundamental Agile and Scrum skills, improving team dynamics and communication, and successfully implementing organizational change.
You can link with Patty Aluskewicz on LinkedIn.