Ryan was working with a team that had responsibility over 6 different products. The team was under water and overwhelmed by all the work that was coming at them. As Ryan describes it there was a Zebra and a Hippo in the team (see Animals of Product Management), which made the team afraid of making decisions and move forward. This segment ends with a warning for Scrum Masters: “are you letting the bad behavior grow in your team?”
Ryan was offered The Hitchhiker’s Guide to Coaching by a mentor of his at the time. The book helped him to go beyond the facilitation skills he already had, and focus on skills like Active Listening, and understanding the implications from working in the Complex Domain. That book was a lesson on truly focusing on being empirical in his work.
How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!
About Ryan Brook
Ryan is a practicing Agile Coach and Scrum Master based in the UK. He is also the co-creator of Scrum Lake, a safe community of practice focused on story telling and deep exploration with Scrum Masters from around the World. He holds both the PSM III and PSPO III and is a candidate Professional Scrum Trainer for scrum.org.
You can link with Ryan Brook on LinkedIn.