Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
During a complex merger between two telecom companies, Mariano faced the challenge of uniting team members with different cultures, practices, and tools. His initial approach of selling Agile theory instead of focusing on benefits failed because he forgot about the "why" of change. The breakthrough came when he shifted from being an Agile evangelist to becoming a facilitator who listened to managers' real challenges. By connecting people and letting the team present their own solutions to leadership, Mariano successfully created unity between the formerly divided groups.
Self-reflection Question: Are you trying to sell your methodology or solve real problems, and what would happen if you focused on understanding challenges before proposing solutions?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Mariano Gontchar
Mariano is a Madrid-based Scrum Master with a unique multi-perspective journey through Agile roles. Having evolved from developer to Product Owner, Project Manager, and now Scrum Master, he brings comprehensive insights to team facilitation and backlog management. Mariano specializes in practical Agile adoption strategies that work in real-world environments.
You can link with Mariano Gontchar on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Mariano encountered a competent team that was sabotaging itself through internal divisions and lack of trust. The team had formed clans that didn't trust each other, creating blind spots even during retrospectives. Rather than simply telling the team what was wrong, Mariano created an anonymous fear-based retrospective that revealed the root cause: a Product Owner who behaved like a boss and evaluated team members, creating a culture of fear. His approach demonstrates the power of empowering teams to discover and solve their own problems rather than imposing solutions from above.
Self-reflection Question: What fears might be hiding beneath the surface of your team's dynamics, and how could you create a safe space for them to emerge?
Mariano recommends "Turn the Ship Around!" by David Marquet (we have an episode with David Marquet talking about this book, check it here). Mariano highlights the fascinating story and introduction to the leader-leader model, which differs significantly from the traditional leader-follower approach. This book resonates with Mariano's journey from directive leadership to facilitative leadership, showing how empowering others rather than commanding them creates more effective and engaged teams.
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Mariano Gontchar
Mariano is a Madrid-based Scrum Master with a unique multi-perspective journey through Agile roles. Having evolved from developer to Product Owner, Project Manager, and now Scrum Master, he brings comprehensive insights to team facilitation and backlog management. Mariano specializes in practical Agile adoption strategies that work in real-world environments.
You can link with Mariano Gontchar on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Mariano shares his transformation from viewing himself as a boss in his project manager role to embracing the facilitator mindset essential for Scrum Masters. His journey reveals a crucial insight: you cannot implement Scrum with a "big bang" approach.
Instead, success comes through empathy and understanding your team's needs. Mariano emphasizes that working with Agile requires constant practice and learning, but the key lesson that changed everything for him was learning to empathize with his team members rather than directing them from above.
Self-reflection Question: How might your current leadership style be limiting your team's potential, and what would change if you shifted from directing to facilitating?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Mariano Gontchar
Mariano is a Madrid-based Scrum Master with a unique multi-perspective journey through Agile roles. Having evolved from developer to Product Owner, Project Manager, and now Scrum Master, he brings comprehensive insights to team facilitation and backlog management. Mariano specializes in practical Agile adoption strategies that work in real-world environments.
You can link with Mariano Gontchar on LinkedIn.
In this BONUS episode, we explore the upcoming Agile Tour Vienna 2025 (get your ticket now!) with three passionate organizers who are bringing together the Austrian agile community for a day of learning, networking, and innovation. Join us as we dive into what makes this community-driven event special, the challenges facing today's agile practitioners, and why local connections matter more than ever in our evolving professional landscape.
"For me, it's really about creating an event from the community for the community. So at the Agile Tour Vienna we really pay a lot of attention that the contributions are made by community members." - Sabina Lammert
The foundation of Agile Tour Vienna lies in its commitment to authentic community engagement. Unlike corporate-led conferences focused on sales and marketing, this event prioritizes genuine knowledge sharing and peer-to-peer learning. The organizers emphasize creating space for meaningful conversations, where participants don't just consume content but actively contribute to discussions and support one another with real-world challenges. This approach fosters an intimate atmosphere where attendees leave with valuable professional connections and practical insights they can immediately apply.
"This local aspect is very important, but then it needs to be enhanced by bringing in ideas from people from the outside world." - Robert Ruzitschka
Agile Tour Vienna strikes a unique balance between showcasing local Austrian talent and bringing in internationally renowned speakers. The event features a carefully curated mix of practical experiences from Vienna-based practitioners working directly with teams and companies, combined with keynotes from global thought leaders. This blend creates opportunities for attendees to understand both the local context of agile implementation and broader industry trends, making the learning experience both immediately relevant and strategically valuable.
"We make sure we have a good diversity within the speakers. We also take care that we have a good mix, because for me, agile started with the engineering practices." - Richard Brenner
The 2025 program demonstrates attention to creating a comprehensive learning experience. The organizers ensure language accessibility by maintaining at least one English track throughout the day while also offering German sessions. The content spans from technical engineering practices to team coaching and business strategy, reflecting agile's evolution across organizational levels. The event takes place in a stunning castle location (Auersperg Palace) that enhances the intimate, family-like atmosphere the organizers work hard to cultivate.
"Agile Tour Vienna is never aiming to go big, but to stay small and familiar. By the end of the day, you know new people." - Sabina Lammert
This year's highlights include keynotes from Dave Farley on engineering excellence and Mirella Muse on product operations, plus an innovative Comic Agile storytelling workshop. The organizers deliberately limit attendance to maintain the conference's intimate character, ensuring meaningful networking opportunities rather than overwhelming crowds. Additional touches like a professional barista bar and ample space for informal conversations between sessions create an environment where genuine professional relationships can develop.
"The biggest challenge is that we go from concept-based agility to context-based agility. Companies realize the world is complex. There is no one framework to rule them all." - Richard Brenner
The agile community faces a significant evolution as the methodology matures from underground movement to established practice. Organizations are moving away from rigid framework implementations toward contextual problem-solving approaches. This shift requires practitioners to focus on solving real business issues rather than introducing agile for its own sake. The challenge lies in maintaining agile's core values while adapting to diverse organizational contexts and avoiding the trap of seeking simple solutions for complex problems.
"It's not about winning over something. It's about using common sense, getting into interaction and trying to find sometimes complex solutions for complex problems." - Sabina Lammert
Rather than declaring agile "dead," the community must refocus on value-based working and continuous adaptation. The real challenge involves empowering people to constantly reevaluate situations and embrace the reality that today's solutions may not work in three weeks or three years. This requires normalizing the inspect-and-adapt mindset as standard practice rather than exception, moving beyond method-focused thinking toward principle-driven decision making.
"In times of crisis, people tend to fall back to old patterns of behavior. We need to keep the ideas that made us work in a specific way alive." - Robert Ruzitschka
Economic and political uncertainties create pressure to abandon agile practices in favor of traditional command-and-control approaches. Community events like Agile Tour Vienna play a crucial role in maintaining momentum for collaborative, adaptive working methods. The discipline required for agile practices - continuous integration, experimental approaches, market-driven feedback collection - represents a more sophisticated and ultimately more sustainable way of working than traditional project management approaches.
The discussion revealed an important distinction about discipline in agile environments. Agile teams demonstrate remarkable discipline through practices like continuous integration, experimental product development, and systematic feedback collection. This represents a more humane form of discipline that acknowledges complexity and enables adaptation, contrasting sharply with the rigid discipline of following predetermined plans regardless of changing circumstances.
About Robert Ruzitschka, Sabina Lammert, and Richard Brenner
Robert Ruzitschka is a Senior Principal Engineer at Raiffeisen Bank International and leads a team of Engineering Coaches. You can connect with Robert Ruzitschka on LinkedIn.
Sabina Lammert is Founder and Agile Coach of Leadventure and supports Teams and organizations to improve their way of collaboration. You can connect with Sabina Lammert on LinkedIn.
Richard Brenner is a previous guest, he started as Software Engineer and is now working as Agile Coach helping clients to adopt agile ways of working. You can connect with Richard Brenner on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Salum describes working with a Product Owner who had a PhD in data science on a public sector visualization project. This exceptional PO was extremely systematic in working with stakeholders and possessed a unique ability to bridge abstract concepts with concrete implementations. In the public sector, where monetary feedback is absent, this PO excelled at thinking about value achievement and communicating it effectively to the team. They had the magical capability to involve stakeholders while demystifying complex requirements, helping the team understand not just engagement metrics but how their work would change society and the world.
The most common anti-pattern Salum encounters is the absentee Product Owner - typically a specialist assigned to the PO role while maintaining their full-time job as a domain expert. With only 10-20% time allocation, these POs lack the capacity to fulfill their responsibilities effectively. They often don't have the time or knowledge to develop essential PO skills, requiring extensive hand-holding to understand even basic concepts like user stories. Salum's approach involves booking time directly in their calendar for backlog refinement sessions and providing comprehensive guidance to help them understand the role, though this intensive support is necessary due to their limited availability for skill development.
In this segment, we refer to the concept of ‘enshitification’ by Cory Doctorow, and refer to Tom Gilb’s bonus episode on the Scrum Master Toolbox Podcast.
Self-reflection Question: How do you ensure your Product Owner has both the time allocation and skill development needed to truly serve the team and stakeholders effectively?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Salum Abdul-Rahman
Salum is an agile coach at Reaktor and experienced leader driving sustainable knowledge work. He is passionate about enabling teams to work with complexity and conflicts. Salum builds communities in and outside of work and has 18 years of experience working with software mostly as a consultant with the public sector.
You can link with Salum Abdul-Rahman on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Salum explains how the key role for Scrum Masters is to help teams develop themselves to the point where they can learn and grow without constant guidance. Success means building team resilience and operational capability while knowing when to step back. He emphasizes the importance of recalibration workshops to maintain shared understanding and the balance between supporting teams and challenging them to become self-sufficient. When teams reach this level of maturity, Scrum Masters can focus their efforts elsewhere, knowing the team has developed the capability to continue evolving independently.
From the book "Agile Retrospectives," this format captures the complete learning process and aligns beautifully with knowledge management principles. Salum connects the three central phases of this format to the SECI model of knowledge management, particularly referencing Nonaka and Takeuchi's work in "The Knowledge Creating Company." This retrospective structure helps teams create new knowledge and behavioral change by following a systematic approach that transforms individual insights into collective team learning and action.
In this segment, we also refer to the seminal article by Takeuchi and Nonaka: “The New New Product Development Game”, which originated the work on Scrum as a framework.
Self-reflection Question: How do you recognize when your team has developed enough self-sufficiency that your role as facilitator can evolve or step back?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Salum Abdul-Rahman
Salum is an agile coach at Reaktor and experienced leader driving sustainable knowledge work. He is passionate about enabling teams to work with complexity and conflicts. Salum builds communities in and outside of work and has 18 years of experience working with software mostly as a consultant with the public sector.
You can link with Salum Abdul-Rahman on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Salum shares how he organically built an Agile community within his company by recognizing a shared need for discussion and learning. Starting as a software developer who took on Scrum Master tasks, he felt isolated in his Agile journey. Rather than waiting for formal training or external events, he sent out a simple invite on the company Slack for a lunch discussion during a work day. People showed up, and what began as informal conversations about different approaches to Scrum and Kanban evolved into monthly gatherings. Over time, this grassroots community grew to organize company-wide events and even found new leadership when Salum moved on, demonstrating the power of identifying shared needs and taking initiative to address them.
Self-reflection Question: What shared learning needs exist in your organization that you could address by simply reaching out and organizing informal discussions?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Salum Abdul-Rahman
Salum is an agile coach at Reaktor and experienced leader driving sustainable knowledge work. He is passionate about enabling teams to work with complexity and conflicts. Salum builds communities in and outside of work and has 18 years of experience working with software mostly as a consultant with the public sector.
You can link with Salum Abdul-Rahman on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Salum describes working with a grocery ecommerce team during COVID that fell into the trap of prioritizing individual convenience over team collaboration. Remote work led team members to design their work around personal preferences, with the lead developer becoming increasingly isolated and unresponsive to team communication. This anti-pattern of "what works for me" over "what works for the whole team" created significant dysfunction. Despite management intervention, the situation required creative solutions like organizing face-to-face sessions and shared working sessions with digital whiteboards to rebuild team cohesion.
One of the most important roles of Scrum Masters is to help teams develop themselves. Salum emphasizes that you can't tell the team what to do - you have to help them discover it themselves. "Agile Retrospectives" provides the foundation for running meaningful retrospectives that become the key tool for team self-development. The book's emphasis on variation and building retrospectives to match your team's needs and maturity level makes it essential for empowering teams to grow and evolve continuously.
Self-reflection Question: How might your team's current work arrangements prioritize individual convenience over collective effectiveness, and what steps could you take to shift this balance?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Salum Abdul-Rahman
Salum is an agile coach at Reaktor and experienced leader driving sustainable knowledge work. He is passionate about enabling teams to work with complexity and conflicts. Salum builds communities in and outside of work and has 18 years of experience working with software mostly as a consultant with the public sector.
You can link with Salum Abdul-Rahman on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Salum shares a challenging situation where a software architect with deep expertise struggled to integrate with the team. Despite the architect's technical knowledge, his expert-based communication style and inability to justify reasoning created friction with other developers. The conflict escalated when the architect disengaged from teamwork and ultimately left the company. This experience highlights the importance of understanding organizational dynamics in large corporations and recognizing when separation might be the best solution for everyone involved.
In this episode, we refer to Nonviolent Communication, a topic we’ve discussed often here on the podcast.
Self-reflection Question: How do you balance respecting expertise while ensuring all team members communicate in ways that foster collaboration rather than create hierarchies?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Salum Abdul-Rahman
Salum is an agile coach at Reaktor and experienced leader driving sustainable knowledge work. He is passionate about enabling teams to work with complexity and conflicts. Salum builds communities in and outside of work and has 18 years of experience working with software mostly as a consultant with the public sector.
You can link with Salum Abdul-Rahman on LinkedIn.
In this BONUS episode, we dive deep into Captain David Marquet's latest book "Distancing: How Great Leaders Reframe to Make Better Decisions." Captain Marquet, renowned for transforming the USS Santa Fe from the worst-performing submarine to the best in the fleet, shares powerful insights on psychological distancing and how stepping outside ourselves can dramatically improve our decision-making abilities.
Make sure you also check the previous episode with Captain Marquet, where we discuss the key lessons from his book: Turn The Ship Around! A very often referred book on the Scrum Master Toolbox Podcast.
"What I really needed was people to think, not just comply, not just do what they were told."
Captain Marquet traces the origins of his distancing concept back to his submarine experience. After realizing that giving orders gave people "a pass on thinking," he developed a system where crew members would say "I intend to..." instead of waiting for commands. However, he noticed that officers would sometimes make decisions that were good for their department but not optimal for the submarine as a whole. This led him to ask different questions - like having the engineer sit in the captain's chair and think from that perspective. The breakthrough came when he started asking himself, "What would my six-month-from-now self want me to do today?"
"The problem with your decision making isn't gathering more market data. The problem is your internal, your egoic biases that just come from the fact that you view the decision from inside your own head."
Marquet introduces the "3 B's of better decision making": Be someone else, be somewhere else, be sometime else. These psychological distancing techniques help overcome the limitations of our "immersed self" - the version of us trapped in immediate pressures, deadlines, and ego-driven concerns. When we distance ourselves temporally (thinking as our future self), socially (thinking as someone else), or spatially (imagining being somewhere else), we access what psychologists call our "distanced self," which aligns more closely with our ideal self and core values.
"When I'm 80, when am I going to regret more? Am I going to regret trying this idea and failing or not trying the idea?"
Marquet shares how Jeff Bezos used temporal distancing when deciding whether to leave his Wall Street job to start Amazon. By imagining himself at 80 looking back, Bezos was able to see past immediate concerns like his upcoming bonus and rent payments to focus on what would truly matter in the long term. This shift in perspective transforms how our brain processes decisions - from viewing them as "scary change" to considering them through the lens of potential regret.
"I want you to imagine that a team in Singapore is going to work on the same kind of project next month. What would we want them to know?"
The distancing technique has powerful applications for team retrospectives and decision-making. Instead of asking "What could we have done better?" (which triggers defensiveness), Marquet suggests reframing as helping a future team in another location. This approach employs all three B's simultaneously:
Be someone else: Helping another team rather than critiquing yourself
Be sometime else: Focusing on future improvement rather than past mistakes
Be somewhere else: Imagining the team in a different location removes personal attachment
"You become your own friend, you become your own coach."
Marquet emphasizes that leaders cannot effectively coach others until they learn to coach themselves. He challenges leaders who want their teams to change by asking, "What have you changed recently?" The coach perspective provides the elevated view needed to see the whole field rather than being immersed in the immediate action. Like a sports coach who doesn't feel the hits but sees the strategy, our "coach self" can provide objective guidance to our "player self."
"The people who said 'you can do it' exerted more energy and felt better than the people who said 'I can do it.'"
Building on his previous work in "Leadership is Language," Marquet demonstrates how changing from first-person to second or third-person language creates psychological distance. Studies show that athletes performing endurance tests while saying "you can do it" outperformed those saying "I can do it." This simple language shift helps separate us from the immersed self and provides a slight but meaningful perspective advantage.
"What if we got fired? And the board brought in new people to run the company. What would the new people do?"
Marquet shares the pivotal moment when Intel founders Gordon Moore and Andy Grove used distancing to make the crucial decision to abandon memory chips for microprocessors. For a year, they couldn't make this decision because their identity was tied to being "memory chip makers." Only when Grove asked Moore to imagine what new leadership would do were they able to immediately see the obvious answer: focus on microprocessors. This decision saved Intel and created the company we know today.
"The best thing is you have to plan the pauses. The best case is when you plan the pause ahead of time."
Marquet explains that once we're in our reactive, immersed state, it's nearly impossible to climb out without System 2 override. The solution is to schedule pauses proactively. When teams know there will be scheduled reflection points, they're more willing to commit to execution while also noting areas for improvement. This is why agile methodologies are so effective - they build in regular pause points for reflection and course correction.
"Your brain will curate the input - it will always choose to pay attention to things that prove you're right and ignore things that prove you wrong."
The immersed self creates defensive reactions during evaluations, retrospectives, or any situation involving performance assessment. Our brains naturally filter information to support our existing self-image, remembering successes while forgetting failures. Distancing techniques help bypass these defensive mechanisms by removing the ego from the equation, allowing for more objective analysis and better decision-making.
"We act our way to new thinking. You want to do different things. We act your way to a new mindset. You don't mindset your way to new actions."
Marquet concludes with a crucial insight about change: behavior change leads to mindset change, not the other way around. Rather than trying to convince people to think differently, leaders should focus on creating small, actionable changes that gradually shift thinking patterns. His "Leadership Nudges" concept embodies this approach, offering brief, practical tools that teams can implement immediately.
About Captain David Marquet
Captain David Marquet, a former U.S. Navy submarine commander, revolutionized leadership by empowering his crew to become leaders themselves. Through his Intent-Based Leadership® model, he transformed the USS Santa Fe from the worst-performing submarine to the best in the fleet. Today, he inspires organizations worldwide to cultivate leaders at every level.
You can connect with Captain David Marquet on LinkedIn and follow him on his website at davidmarquet.com. You can also explore his YouTube channel "Leadership Nudges" for a library of over 500 short leadership videos.
In this BONUS episode we explore a topic that's creating a lot of discussion—and sometimes confusion—in the software community: Platform Teams vs DevOps. In this conversation, we dive into Alvaro Lorente's journey from delivery teams to platform leadership, exploring how to treat platforms as products, avoid common pitfalls, and build bridges between engineering and product leadership.
"DevOps is a culture, not a role."
Alvaro's journey into platform work began when he joined a company where the infrastructure team was left behind and struggling with traditional DevOps approaches. Initially, they had a single DevOps person who became a bottleneck rather than an enabler. This experience highlighted a fundamental misunderstanding that many organizations face—treating DevOps as a job title rather than a cultural shift toward collaboration and shared responsibility. The team experimented with a "DevOps buddy" approach, placing experienced individuals within each delivery team, before eventually consolidating into a dedicated platform team with the clear intention of treating it as a product-focused unit.
"Platform as a product is a scaling strategy. Look for common problems that you can then solve once, and serve many."
The concept of treating platforms as products emerged from recognizing that feature delivery teams have continuity and ongoing needs that a platform team should serve. Rather than solving their own problems first, successful platform teams focus on making other teams' work easier and more comfortable while managing costs effectively. This approach requires identifying common problems across multiple teams and creating solutions that can be implemented once but serve many. The key insight is that platform teams exist to facilitate the delivery of value in a scalable way for other teams, not to pursue their own technical interests.
"I want to see platform team members talking to their customers. Understand their pains, and what they struggle with."
Effective platform teams operate like any other product team by actively listening to their customer-teams rather than pushing ideas onto them. This means platform team members should regularly engage with their internal customers to understand pain points and struggles. Success requires defining clear KPIs for the platform and focusing on the quality of deliverables including release notes, demos, bug fixing processes, and feature prioritization. The validation comes from observing whether teams willingly adopt platform features rather than being mandated to use them.
"Focus on the key impact and value that the platform team can bring to the company."
Making the case for investing product talent in platform teams requires demonstrating concrete business value. This includes quantifying how many incidents are being resolved faster or prevented entirely, and highlighting the money saved through internal platform development versus external solutions. Platform work offers excellent growth opportunities for Product Owners, serving as a training ground for product thinking and stakeholder management. The focus should always be on measurable impact rather than technical complexity.
"Don't just start working on what you think is important! Start with the Product process, listen to the client-teams, and help them directly."
When standing up a platform team, several critical mistakes can derail success. The most important trap to avoid is immediately diving into what the platform team thinks is important without first understanding customer needs. Platform teams should resist delivery pressure that might compromise quality and never mandate adoption of their features—teams should want to use what the platform provides. Treating the platform as a genuine product with quality standards is essential, and leaders should view the creation of a platform team as the beginning of a change management process rather than just a technical reorganization.
"One size does NOT fit all!"
For teams looking to improve their platform work, Alvaro recommends Camille Fournier's work on platform teams and resources focused on "The value of product thinking in platform teams." The key is to get experiments running within your team and recognize that there's no universal solution—each organization must find its own path based on its unique context and needs.
About Alvaro Lorente
Currently Director of Engineering at Voxel (an Amadeus company), Alvaro is a software engineer who has grown in the people leadership path, experimenting with everything from product development to startups and open source projects. He embraces the idea of being a jack of all trades, helping wherever needed to drive value and impact.
You can connect with Alvaro Lorente on LinkedIn and follow his insights through his Substack newsletter titled Leads Horizons.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Irene emphasizes that exceptional Product Owners excel at building trust with their teams by consistently sharing the "why" behind decisions and features. They trust their teams completely and ensure that team members understand the purpose and reasoning behind every request. This transparency creates a foundation of mutual trust where teams feel confident in the Product Owner's direction. Great Product Owners use moments when features don't work as expected as opportunities to explore and reinforce the underlying purpose, turning potential setbacks into learning experiences that strengthen team understanding and alignment.
Irene witnessed a Product Owner who, when facing difficult client conversations without positive information to share, chose to "make up stories" rather than being transparent about challenges. This lack of honesty led to delivering something the client couldn't accept, resulting in an angry client during the demo. This anti-pattern of using "good words" instead of honest communication ultimately damages client relationships and team credibility. The lesson learned: Product Owners must be transparent with clients about what is and isn't possible, even when the news is difficult to deliver.
Self-reflection Question: How do you balance protecting your team from client frustration while maintaining the transparency necessary for successful product development?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Irene Castagnotto
Irene, a Gen Z Italian Scrum Master, began her Agile journey at a young age. With a positive and passionate approach, she aims to help her generation navigate the world of work with confidence and serenity, while supporting teams in unlocking their full potential.
You can link with Irene Castagnotto on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Irene defines success for Scrum Masters as helping teams anticipate and manage risks before they become unexpected problems. She focuses on ensuring teams don't face surprise risks during sprints and don't start work with missing requirements. Her approach includes using user story mapping with Product Owners to visualize potential risks and maintaining team happiness as a key success indicator. For Irene, creating a positive team environment is a crucial deliverable that Scrum Masters must actively work on. She emphasizes the importance of listening to team feedback and regularly assessing whether the team feels supported and engaged.
In this segment, we refer to W. Edwards Deming, and his famous quote “a bad system will beat a good person, every time!”
This retrospective format works particularly well with younger teams and uses humor to help teams discuss emotionally challenging topics. The format focuses on three key areas: what went well (Good), what didn't work (Bad), and what potential risks the team sees ahead (Risk). Irene recommends this approach because it helps teams surface risks that aren't visible to anyone else, creating opportunities to address potential problems proactively. By incorporating the language of risk into everyday conversations, teams become more aware of potential challenges and can plan accordingly. The humor element helps reduce the emotional intensity that often accompanies difficult discussions about team performance and challenges.
In this segment, we refer to the book “How to Make Good Things Happen: Know Your Brain, Enhance Your Life” by Marian Rojas Estape.
Self-reflection Question: How comfortable is your team with discussing risks openly, and what techniques could you use to make these conversations more approachable?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Irene Castagnotto
Irene, a Gen Z Italian Scrum Master, began her Agile journey at a young age. With a positive and passionate approach, she aims to help her generation navigate the world of work with confidence and serenity, while supporting teams in unlocking their full potential.
You can link with Irene Castagnotto on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Irene shares a powerful story about discovering team dependencies and proposing solutions that management initially rejected. When her team identified that Epics weren't organized to avoid dependencies between teams, they proposed using a single unified backlog to manage these challenges. Despite the logical solution, management wasn't ready to accept it. A month later, the same management team returned with the identical proposal. This experience taught Irene that timing is crucial in change management—you don't decide when the right time is; the people involved determine their own readiness. She emphasizes the importance of socializing changes early and often, collecting feedback before proposing major transformations, especially when those changes affect management structures.
Self-reflection Question: How do you balance persistence with patience when you know a change is needed but the organization isn't ready to embrace it?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Irene Castagnotto
Irene, a Gen Z Italian Scrum Master, began her Agile journey at a young age. With a positive and passionate approach, she aims to help her generation navigate the world of work with confidence and serenity, while supporting teams in unlocking their full potential.
You can link with Irene Castagnotto on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Irene encountered a team where everything appeared perfect on the surface, but underneath lay a complete lack of transparency. The team displayed negativity while their manager prevented them from taking responsibility, asking them to complete tasks without explaining the reasoning. These three toxic conditions—negativity, lack of transparency, and micromanagement—combined to destroy the team's effectiveness. Initially hesitant to speak up, Irene ultimately chose to leave. Reflecting on this experience, she emphasizes the importance of addressing problems directly with leadership rather than simply escaping the situation.
In this segment, we refer to the 5 monkeys experiment, as comment on conditioning that happens in groups.
Switch: How to Change Things When Change Is Hard by the Heath Brothers focuses on understanding change and why it's challenging for people. According to Irene, change isn't difficult because people resist it, but because it creates internal conflict within us. The Heath Brothers explain the three essential elements needed for successful change: the rational rider (logical thinking), the emotional elephant (feelings and motivation), and the path (the environment and systems). The book provides practical guidance on how to facilitate change and help people navigate transitions effectively, emphasizing the importance of celebrating achievements throughout the change process.
Self-reflection Question: What internal conflicts might be preventing positive changes in your team, and how can you address both the rational and emotional aspects of resistance?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Irene Castagnotto
Irene, a Gen Z Italian Scrum Master, began her Agile journey at a young age. With a positive and passionate approach, she aims to help her generation navigate the world of work with confidence and serenity, while supporting teams in unlocking their full potential.
You can link with Irene Castagnotto on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Irene shares a valuable lesson about the pitfalls of being overly proactive without proper communication. As a new Scrum Master, she observed Product Owners struggling with role changes and took initiative to help them understand and implement changes. However, she discovered that her well-intentioned proposals weren't aligned with what the POs actually wanted. The key insight: when people don't speak up during your proposals, it often means they're not on board but are avoiding conflict. Irene learned that asking questions and letting others express what changes they're ready for is far more effective than assuming what help is needed.
Self-reflection Question: How can you better gauge whether your team is genuinely on board with your suggestions, especially when they remain silent during discussions?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Irene Castagnotto
Irene, a Gen Z Italian Scrum Master, began her Agile journey at a young age. With a positive and passionate approach, she aims to help her generation navigate the world of work with confidence and serenity, while supporting teams in unlocking their full potential.
You can link with Irene Castagnotto on LinkedIn.
In this BONUS episode, we dive deep into the transformative power of profit sharing with Rob Gallaher, CEO of Gallaher Co. Rob shares his journey from an overworked entrepreneur sacrificing family time to building a thriving business model that aligns employee success with company growth. Through practical insights and hard-learned lessons, we explore how monthly profit sharing can revolutionize workplace dynamics and create genuine shared success.
"I was an entrepreneur, working long hours and sacrificing family time. I realized my situation in life was not so good anymore, and even my health was suffering."
Rob Gallaher's journey to profit sharing began with a personal crisis. As a successful entrepreneur, he found himself trapped in the classic founder's dilemma - working endless hours while his health and family relationships suffered. This realization prompted him to seek alternative business models from other successful owners. His discovery of profit sharing wasn't immediate magic, but rather a methodical approach to solving the fundamental disconnect between business success and employee engagement. Since implementing it in 2015, Rob has refined his approach through real-world application, leading him to document his learnings in his book after others began noticing the remarkable success of his companies.
"Take the company's financial success and share it with individuals that make it happen. The main thing: it must be monthly."
Rob's definition of profit sharing goes beyond traditional annual bonuses or stock options. His approach centers on taking actual company profits and distributing them to the people who directly contribute to generating those profits. The cornerstone of his system is monthly distribution, recognizing that people manage their personal finances on a monthly basis, not quarterly or annually. This frequency ensures that profit sharing becomes integrated into employees' monthly budgets and thinking patterns, creating immediate behavioral impact rather than distant, abstract benefits.
"No one manages quarterly their personal life. The profit sharing needs to adapt to that monthly reality. If we don't affect people's monthly budget we don't affect how they think."
The monthly frequency of Rob's profit sharing system creates tangible, immediate impact on employees' financial lives. Unlike equity or long-term bonuses that feel distant and uncertain, monthly profit sharing becomes part of employees' regular financial planning. This immediacy changes how people approach their work, leading them to ask "what can I do to get it" and investing more personally in company success. Rob emphasizes making the amounts substantial - recommending four-digit numbers that genuinely affect people's monthly reality rather than token gestures that get lost in regular paychecks.
"I don't like the word 'review'. I prefer the word 'reflection', we do it every 6 months. I wanted to change the tone and what was happening in those meetings."
Traditional performance reviews create antagonistic dynamics where employees feel anxious and stressed, often leading to negotiations that feel like battles. Rob has completely reimagined this process by separating profit sharing from performance evaluations and changing the language from "reviews" to "reflections." This shift eliminates the transactional nature of traditional reviews where employees feel they must fight for raises and promotions. Instead, profit sharing operates independently of individual performance metrics, creating a more collaborative and less stressful environment for genuine performance discussions.
"You need a business that makes a profit, you need to have accurate accounting, and you need to be a leader - you need to have the respect and trust of your leadership."
Rob outlines three fundamental prerequisites for successful profit sharing implementation. First, the business must be genuinely profitable - you cannot share what doesn't exist. Second, accurate accounting systems are essential to track and calculate profits transparently. Third, leadership credibility is crucial because profit sharing requires employees to trust that leaders will follow through on commitments. Rob recommends starting with a flat rate and minimum amount, such as $1,000, and focusing on decision-makers who directly affect company profitability rather than attempting to include every employee from the start.
"Who are the people who make decisions that affect the profit of your business? Share the profit with the decision makers that affect profit."
Rather than implementing company-wide profit sharing immediately, Rob advocates for a targeted approach focusing on employees who make decisions directly impacting profitability. This strategic selection ensures that profit sharing reaches the people whose daily choices most influence company success. By identifying and rewarding these key decision-makers first, companies can create a focused impact that generates measurable results before expanding the program to additional team members.
"Figure out your average profit."
For companies interested in profit sharing but unsure where to begin, Rob recommends starting with fundamental financial analysis. Understanding average monthly profits provides the baseline for determining sustainable sharing amounts. This analysis helps leaders set realistic expectations and design a program that won't compromise business stability while still providing meaningful benefits to employees. The key is ensuring that profit sharing enhances rather than threatens the company's financial foundation.
About Rob Gallaher
Rob Gallaher, CEO of Gallaher Co., leads five companies across industries. Since founding his construction firm in 2010, he's championed profit sharing as a catalyst for growth. His book, Profit Sharing: The Power of Shared Success, and upcoming course reflect his passion for aligning employee and company success.
You can also learn more about Rob’s Profit Sharing strategy with his online course at Profitx.co.
You can link with Rob Gallaher on LinkedIn, and connect with Rob Gallaher on facebook.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Somya worked with an exceptional Product Owner on a project with multiple team dependencies. This PO excelled at clear, direct communication with both stakeholders and the team. They were proactive in stakeholder communication and maintained strong focus on what was needed and why. Their backlog management was exemplary, creating proper epics with comprehensive information including dependencies, enabling the team to easily know who to contact. This approach led to a much more motivated team.
Somya encountered a technically strong Product Owner whose knowledge became a liability. While technical strength can be beneficial, this PO used their expertise to control the team, telling developers exactly what solutions to implement. Initially, developers accepted this direction, but it escalated to every feature and task. The developers became uncomfortable voicing their perspectives, creating an unhealthy dynamic where the PO's technical knowledge stifled team autonomy and creativity.
Self-reflection Question: How do you help Product Owners leverage their technical knowledge without falling into micro-management patterns?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Somya Mehra
Somya is a Scrum Master at u-blox with nearly 7 years of IT experience across India and Finland. With experience in Waterfall and Agile models, she leads with empathy and a people-first approach. Somya is deeply interested in human behavior and understanding the motivations behind people's actions.
You can link with Somya Mehra on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Unlike technical roles where success is tangible, Scrum Master success can be harder to measure, especially for those transitioning from tech roles. Somya defines successful Scrum Master performance through team behaviors: when teams trust and respect each other, and when collaboration becomes their goal. She emphasizes the importance of observing behaviors and discussing them with team members early enough to foster the right behaviors within the team.
Somya recommends the 2 Pillars retrospective format, which she intentionally varies to keep teams engaged and curious. Her core structure focuses on two essential questions: "What went well?" and "How can we improve?" She notices that using the same retrospective format repeatedly leads to team boredom, so she adds variety while maintaining these fundamental pillars. In specific cases, she includes a gratitude section to ensure team members feel appreciated.
Self-reflection Question: How do you measure your success as a Scrum Master when the results aren't as tangible as in technical roles?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Somya Mehra
Somya is a Scrum Master at u-blox with nearly 7 years of IT experience across India and Finland. With experience in Waterfall and Agile models, she leads with empathy and a people-first approach. Somya is deeply interested in human behavior and understanding the motivations behind people's actions.
You can link with Somya Mehra on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
During a business unit split and reorganization focused on creating smaller teams, Somya and her fellow Scrum Masters were invited to create the new structure process. After hearing feedback that teams felt excluded from previous changes, they decided to include teams in the reorganization process to give them a sense of control. They started by asking top management for constraints, then applied them to see what was possible. They facilitated workshops with Product Owners to divide the product portfolio and determine team assignments, ensuring people felt involved in the change process.
Self-reflection Question: When leading organizational change, how do you balance the need for structure with giving teams meaningful input into decisions that affect them?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Somya Mehra
Somya is a Scrum Master at u-blox with nearly 7 years of IT experience across India and Finland. With experience in Waterfall and Agile models, she leads with empathy and a people-first approach. Somya is deeply interested in human behavior and understanding the motivations behind people's actions.
You can link with Somya Mehra on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
While working as a business analyst at a startup building an exam evaluation product for universities, Somya witnessed a well-functioning team with good collaboration and timely delivery. However, upper management began challenging the team lead and Scrum Master, accusing the team of padding story points. When leadership confronted the team, the tech lead threw the entire team under the bus, breaking all trust. The CEO's declaration that he could detect padding in estimates shattered the relationship between developers and leadership, leading team members to want to leave.
Somya recommends "Agile Retrospectives" by Larsen and Derby because doing Scrum right means doing retrospectives right. As someone who wanted to excel as a retro facilitator, she found this book invaluable due to its excellent reviews and practical examples. The book provides several examples of how to facilitate retrospectives effectively, making it her go-to recommendation for Scrum Masters wanting to improve their retrospective facilitation skills.
Self-reflection Question: How do you maintain trust between your team and leadership when management questions the team's estimates or performance?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Somya Mehra
Somya is a Scrum Master at u-blox with nearly 7 years of IT experience across India and Finland. With experience in Waterfall and Agile models, she leads with empathy and a people-first approach. Somya is deeply interested in human behavior and understanding the motivations behind people's actions.
You can link with Somya Mehra on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
At the start of Somya's Scrum Master journey, she joined a well-organized and balanced team. However, after two senior developers left the company, the team faced unexpected challenges. Despite hiring new people, velocity didn't improve. Somya discovered that a remaining senior developer had been stepping back and wasn't contributing actively to the team. Through conversations and giving specific tickets to the senior developer, Somya learned valuable lessons about early intervention and communication.
Self-reflection Question: How quickly do you address performance concerns with team members, and what signals do you watch for to identify when someone might be disengaging?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Somya Mehra
Somya is a Scrum Master at u-blox with nearly 7 years of IT experience across India and Finland. With experience in Waterfall and Agile models, she leads with empathy and a people-first approach. Somya is deeply interested in human behavior and understanding the motivations behind people's actions.
You can link with Somya Mehra on LinkedIn.
In this BONUS episode, we dive deep into the paradox of modern corporate innovation with Elliott Parker, CEO of Alloy Partners. Elliott shares his insights on why well-managed organizations often struggle with innovation, the critical difference between execution and learning challenges, and how venture studios can bridge the gap between corporate resources and startup agility.
In this episode, we explore Elliott’s book The Illusion of Innovation.
"It took 7 years to add a safety net to a bridge that took 3 years to build."
Elliott opens with a striking example that illustrates the central thesis of his work. Large organizations today are paradoxically less capable of handling opportunities and challenges despite being better managed than ever before. The irony lies in their very efficiency—modern corporations have become so optimized for capital efficiency and short-term profits that they've inadvertently sacrificed their capacity for future innovation. This focus on Return on Invested Capital (ROIC) creates organizations that excel at managing existing assets but struggle with the uncertainty required for breakthrough innovation.
"The more the innovation team borrows from the business, the more the innovation team starts to look like the original organization."
Elliott reflects on a belief he once held and now completely disagrees with—that corporate innovation teams could successfully drive disruptive innovation from within. Having worked in corporate innovation focused on IP licensing and later in venture capital, he discovered that these internal teams, while excellent at expanding existing business models, inevitably become constrained by the very organization they're meant to transform. The solution he advocates is funding startups outside larger organizations, where there's nothing to preserve or perpetuate, allowing for true disruptive thinking.
In this segment, we talk about Clayton Christensen’s Disruption Theory which he explored in the now famous book: The Innovator’s Dilemma.
"Moving slow is a feature of corporations, not a bug."
One of Elliott's key frameworks distinguishes between execution challenges and learning challenges. Corporations are brilliantly designed for execution—when the problem and solution are known, they excel. However, learning problems, where the problem is clear but the solution unknown, require a fundamentally different approach. Elliott suggests marrying the best of both worlds: leveraging the funding and market research capabilities of large organizations with the disruptive ideas and solution-seeking agility of startups. He provocatively suggests treating communication around innovation as something to be avoided until solutions are proven, advocating for working in silos until innovation actually works.
"The only way to get data about the future is to collect data by running experiments."
Elliott introduces the concept of "controlled burn" using forest fire management as a metaphor for corporate innovation. Just as western US forests have become dangerously dense from aggressive fire suppression, corporations have become fragile by avoiding all risk and experimentation. We can't predict the future, and there's no existing data about what's coming—the only way to generate future insights is through deliberate experimentation. However, managers are typically incentivized to avoid experiments and minimize risk, creating the organizational equivalent of dense forests prone to devastating fires when disruption eventually arrives.
"In corporates we focus on frequency of correctness. In startups we focus on magnitude of correctness."
After initially believing he could change organizations from within, Elliott learned that creating truly safe-to-fail environments within established companies is nearly impossible. This realization led him to focus on creating startups as the perfect vehicle for business model experimentation. The fundamental difference in mindset is crucial: corporations optimize for being right most of the time, while startups optimize for the size of their wins when they are right, embracing a venture capital-like approach to innovation where occasional big wins compensate for frequent small failures.
"Civilizations fail because they don't innovate fast enough."
Drawing on insights from David Deutsch's work on learning and innovation, Elliott argues that long-term resilience comes from learning, not just wealth generation. He advocates for shifting corporate conversations from immediate wealth generation to knowledge and learning, positioning companies as explorers of innovation and business models. This requires different funding mechanisms—moving away from operational budgets managed through traditional Excel-based metrics toward "patient capital" that can sustain the uncertainty inherent in true innovation. Traditional management approaches lack the passion needed for breakthrough innovation.
In this segment, we refer to David Deutsch’s book The Beginning of Infinity: Explanations that Transform The World.
About Elliott Parker
Elliott Parker is CEO of Alloy Partners, where he helps corporations and universities launch startups through a venture studio model. A former Innosight consultant and entrepreneur, he's passionate about bridging big companies with startup ecosystems to unlock real innovation and long-term growth in an increasingly distributed world.
You can link with Elliott Parker on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Florian describes a Product Owner who started from scratch with business knowledge but no PO experience. This exemplary PO demonstrated transparency and engagement in their communication style, showed humility in recognizing knowledge gaps, and actively built strong relationships with the team. They used practical tools like a Product Canvas shared with the team, implemented "Story Time Tuesdays" for informal refinement sessions, and introduced feature learning cards to assess impact and learn from completed work. This PO's success came from embracing the learning journey openly and creating collaborative environments where both they and the team could grow together.
Florian encountered a Product Owner who transitioned from 20 years in project management, bringing a command-and-control style that frustrated the development team. Despite having good business and technical knowledge, this PO made technical decisions for the team without allowing input, particularly challenging since they were in a different location. Florian addressed this through a "decision journal" experiment over three sprints, documenting every product decision and analyzing their impact during retrospectives. This approach served as a powerful mirror, clearly showing that technical decisions made without team input produced poor results, ultimately helping both the PO and team recognize the importance of collaborative decision-making.
Self-reflection Question: How does your Product Owner balance their expertise with the team's input, and what tools could help improve this collaboration?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Florian Georgescu
Florian is a seasoned Agile Coach with 10+ years of experience guiding teams across startups to large enterprises. He specializes in tailoring workflows, mentoring Scrum Masters, and fostering collaboration. Passionate about continuous improvement, Florian helps organizations boost agility and align delivery with strategic goals for lasting impact.
You can link with Florian Georgescu on LinkedIn.
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
Florian defines success for Scrum Masters as achieving teams that embody agility naturally, without conscious effort. He identifies key behaviors that indicate true team maturity: team members openly discuss their needs and how to fulfill them, they embrace constructive conflict as productive and necessary, and developers can communicate with business stakeholders in accessible language rather than technical jargon. This level of success represents the ultimate goal for Scrum Masters – creating self-organizing teams that have internalized agile principles so deeply that they become second nature, enabling authentic collaboration and effective business communication.
The Naikan Retrospective, based on a Japanese self-reflection practice, proved invaluable when Florian's team faced a catastrophic release failure during a Champions League game at a sports betting company. This format addresses three key questions: "What have I done successfully for my team?", "What did I get back from my team?", and "How did I support my team in these hard moments?" Despite initial concerns about team acceptance, this retrospective format provided structured relief during high-tension situations, allowed team members to express missing support needs, and created lasting positive impact. The human-centered approach helped the team process failure constructively and build stronger relationships through structured self-reflection.
self-reflection Question: What behaviors in your team indicate they're truly embodying agility, and how might you recognize when they no longer need your guidance?
[The Scrum Master Toolbox Podcast Recommends]
Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.
🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
[The Scrum Master Toolbox Podcast Recommends]
About Florian Georgescu
Florian is a seasoned Agile Coach with 10+ years of experience guiding teams across startups to large enterprises. He specializes in tailoring workflows, mentoring Scrum Masters, and fostering collaboration. Passionate about continuous improvement, Florian helps organizations boost agility and align delivery with strategic goals for lasting impact.
You can link with Florian Georgescu on LinkedIn.