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Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Every week day, Certified Scrum Master, Agile Coach and Business Consultant Vasco Duarte interviews Scrum Masters and Agile Coaches from all over the world to get you actionable advice, new tips and tricks, improve your craft as a Scrum Master with daily doses of inspiring conversations with Scrum Masters from the all over the world. Stay tuned for BONUS episodes when we interview Agile gurus and other thought leaders in the business space to bring you the Agile Business perspective you need to succeed as a Scrum Master. Some of the topics we discuss include: Agile Business, Agile Strategy, Retrospectives, Team motivation, Sprint Planning, Daily Scrum, Sprint Review, Backlog Refinement, Scaling Scrum, Lean Startup, Test Driven Development (TDD), Behavior Driven Development (BDD), Paper Prototyping, QA in Scrum, the role of agile managers, servant leadership, agile coaching, and more!
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Scrum Master Toolbox Podcast: Agile storytelling from the trenches
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Apr 9, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

At the end of every Sprint, teams show their progress to key stakeholders. As Scrum Masters, we benefit from that ceremony to understand our impact and improve our work. In this episode, we talk about why it is critical for Scrum Masters to improve those ceremonies and focus on the feedback that stakeholders give. That feedback can become our fuel for improvement.

Featured Retrospective Format of the Week: Sprint Goals as a catalyst for better retrospectives

In retrospectives, we want to focus the teams on what we can do to become a better team. In this episode, we talk about Sprint Goals, and why those goals are important to help the teams be able to reflect better and have better retrospectives.

 

About Mandy Sunner

Mandy calls herself the Angel of Agile as she guards her team and stakeholders from attacks and compromises which are forthcoming in an era of uncertainty. Her Agile approaches are thought through by virtue of being a systematic thinker and keeping the customers at the forefront of development. A problem solver with many years of practical experience.

You can link with Mandy Sunner on LinkedIn and connect with Mandy Sunner on Twitter.

Apr 8, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

When teams work on a new product, there’s a risk that the Vision is not set, and that the Product Owner is not able to convey the reason why the product is being developed. In this episode about a big business change, we talk about the risks of a missing Vision, and why the Product Vision is an essential tool for business changes.

 

About Mandy Sunner

Mandy calls herself the Angel of Agile as she guards her team and stakeholders from attacks and compromises which are forthcoming in an era of uncertainty. Her Agile approaches are thought through by virtue of being a systematic thinker and keeping the customers at the forefront of development. A problem solver with many years of practical experience.

You can link with Mandy Sunner on LinkedIn and connect with Mandy Sunner on Twitter.

Apr 7, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

When multiple teams work on high-impact or high-visibility programs or projects, it is critical that they align how they work, and that certain processes are in place to support the teams. In this episode, we talk about what problems arise when teams are working separately, not aligned, and the supporting processes are missing. A key realization for Scrum Masters: the supporting processes can have a big impact on the performance of the team

Featured Book for the Week: Thinking Fast, Thinking Slow, Kahneman et. al

Mandy mentions several books: Thinking Fast, Thinking Slow, by Kahneman et. al; The Bottleneck Rules, by Clarke Ching; Making Work Visible by Dominica DeGrandis

These books helped Mandy understand many different aspects of Agile beyond the work with the team. 

 

About Mandy Sunner

Mandy calls herself the Angel of Agile as she guards her team and stakeholders from attacks and compromises which are forthcoming in an era of uncertainty. Her Agile approaches are thought through by virtue of being a systematic thinker and keeping the customers at the forefront of development. A problem solver with many years of practical experience.

You can link with Mandy Sunner on LinkedIn and connect with Mandy Sunner on Twitter.

Apr 6, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

Teams need a great Product Owner to be able to exploit their potential. When Scrum Masters work with teams that have a great PO, they learn the impact that the PO role can have. However, when a great PO leaves the team, what should the Scrum Master do? In this episode, we learn about Mandy’s attempt to help the team by replacing the PO, and why it is so critical to avoid that anti-pattern. Listen in to learn what to do when a great PO leaves.

 

About Mandy Sunner

Many calls herself the Angel of Agile as she guards her team and stakeholders from attacks and compromises which are forthcoming in an era of uncertainty. Her Agile approaches are thought through by virtue of being a systematic thinker and keeping the customers at the forefront of development. A problem solver with many years of practical experience.

You can link with Mandy Sunner on LinkedIn and connect with Mandy Sunner on Twitter.

Apr 3, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

From a distant PO to the PO that makes everybody feel part of the same team. A great transformation, and a great PO pattern to share with your favorite PO!

The Great Product Owner: The Great Facilitator

Great Product Owners focus on the Sprint Review as a ceremony that can help them, as well as the team and stakeholders understand the product better. In this segment, we talk about how great PO’s focus on their facilitation and approaches to get the most out of the Sprint Review sessions.

The Bad Product Owner: The Corner-office PO

You know that something is wrong when the PO actually has to say out loud that they have an “open-door policy”. There’s an implicit message that they are different, even superior to the team. In this “corner-office anti-pattern” segment we discuss how PO’s may alienate their teams, and what we - Scrum Masters - can do to help team members and PO learn to collaborate without the negative impact of hierarchy. Learn how to help the corner-office PO become a great, and productive team member!

 

Are you having trouble helping the team working well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at: bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

 

About Tony Richards

Tony coaches Agile teams across the UK and currently serves as program advisor to the Scrum Alliance. His most recent client is applying Scrum and Kanban in the engineering and production of physical goods. 

Tony is also in the organizer team for the Scrum Gathering in sunny Lisbon this year, and he’s busy working with a great team of volunteers to review and build a program of great talks and workshops.

You can link with Tony Richards on LinkedIn and connect with Tony Richards on Twitter.

Apr 2, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website.

About Lisette Sutherland

Lisette is a world-wide recognized expert in remote work. She’s managed online communities in the early years of the internet, and as she says: know that working together from anywhere is not just possible; it’s completely, productively workable—if you do it right.
She co-authored the Work Together Anywhere book, and hosts regular Work Together Anywhere workshop (online, obviously!) and other online meeting and facilitation master classes.

You can link with Lisette Sutherland on LinkedIn and connect with Lisette Sutherland on Twitter.

Apr 2, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

When Scrum Masters start working with a team, they might feel the need to intervene often. It might be just to get the team to start talking, or for the team members to respect each other’s turn to speak. However, when we evolve our practice and start seeing some success is when we are able to step back and use “mirroring” to let the team understand their own behavior. Just like us, team members are also often blind to their own behavior patterns, a successful Scrum Masters will help team members be less blind to their own behavior patterns.

Featured Retrospective Format for the Week: The Powerful Questions Walk

Tony found an approach that helps teams dive deeper into their experience and find improvement opportunities they would otherwise ignore. In this episode, he describes the Powerful Questions Walk exercise and how it improves the team’s ability to learn and reflect.

In this episode, we refer to the Coaching Cards by Deborah Preuss (PDF Download).

 

About Tony Richards

Tony coaches Agile teams across the UK and currently serves as program advisor to the Scrum Alliance. His most recent client is applying Scrum and Kanban in the engineering and production of physical goods. 

Tony is also in the organizer team for the Scrum Gathering in sunny Lisbon this year, and he’s busy working with a great team of volunteers to review and build a program of great talks and workshops.

You can link with Tony Richards on LinkedIn and connect with Tony Richards on Twitter.

Apr 1, 2020

In this episode, we have special guests Johanna and Mark talk about lessons learned for teams going quickly #Remote.

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Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website.

Apr 1, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

When Tony joined this organization, the mandate was to help the organization change. There were about 4000 people involved in that change. There’s no Scrum Master/Agile Coach team big enough to take on that responsibility, so they took a different approach.

The organization invested in a way to scale up their ability to coach teams, using a “Learning Sets” approach and the “Challenging Coaching” approach to coaching. 

In this episode, we refer to the whitepaper by Scrum.org on the 8 stances of a Scrum Master, and the pain-relief cycle as a way to improve performance in teams.

 

About Tony Richards

Tony coaches Agile teams across the UK and currently serves as program advisor to the Scrum Alliance. His most recent client is applying Scrum and Kanban in the engineering and production of physical goods. 

Tony is also in the organizer team for the Scrum Gathering in sunny Lisbon this year, and he’s busy working with a great team of volunteers to review and build a program of great talks and workshops.

You can link with Tony Richards on LinkedIn and connect with Tony Richards on Twitter.

Mar 31, 2020

In this episode, we have special guest Molood Ceccarelli and talk about lessons learned for teams going quickly #Remote.

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Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website.

Mar 31, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

Stop me if you have heard this before. There was once upon a time a company that was working well, and leadership, wanting to make it even better started following up team velocity… Already? Well, that’s expected, this is a very common anti-pattern (the velocity tunnel vision). But this episode goes into a deeper discussion of what anti-pattern, and most importantly, what Scrum Masters can do to get out of that. We discuss metrics, their impact, and which to use when working with Agile teams.

Featured Book for the Week: An Everyone Culture by Kegan et al.

In An Everyone Culture: Becoming a Deliberately Developmental Organization by Kegan et al., Tony found an insightful description of a leadership model that focuses on the potential of an organization, on how to improve the chances for success in any organization.

 

About Tony Richards

Tony coaches Agile teams across the UK and currently serves as program advisor to the Scrum Alliance. His most recent client is applying Scrum and Kanban in the engineering and production of physical goods. 

Tony is also in the organizer team for the Scrum Gathering in sunny Lisbon this year, and he’s busy working with a great team of volunteers to review and build a program of great talks and workshops.

You can link with Tony Richards on LinkedIn and connect with Tony Richards on Twitter.

Mar 30, 2020

In this episode, we have special guests Johanna and Mark talk about lessons learned for teams going quickly #Remote.

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Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

Johanna Rothman, known as the “Pragmatic Manager,” provides frank advice for your tough problems. She helps leaders and teams see problems and resolve risks and manage their product development. Johanna is the author of fourteen books and hundreds of articles. Find the Pragmatic Manager, a monthly email newsletter, and her blogs at jrothman.com and createadaptablelife.com

As an agile coach, Mark Kilby has cultivated more distributed and dispersed teams than collocated teams. He’s coached as a consultant, an internal coach, and as a facilitator of distributed professional communities. His easy-going style helps teams learn to collaborate and discover their path to success and sustainability.

See markkilby.com for his blog and articles.

You can find Johanna’s and Mark’s book on Amazon and LeanPub.

Mar 30, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

When Tony heard he would be facilitating a large event (250 people) he thought immediately about using an approach that he had good results with. But as we learn in this episode, that’s not always a good idea. Learn about what Tony failed to consider, and get some critical tips on how to prepare for such events. 

In this episode, we refer to the Clean Language technique and to Judy Rees, Caitlin Walker, and David Groves as active developers of the Clean Language technique.

 

About Tony Richards

Tony coaches Agile teams across the UK and currently serves as program advisor to the Scrum Alliance. His most recent client is applying Scrum and Kanban in the engineering and production of physical goods. 

Tony is also in the organizer team for the Scrum Gathering in sunny Lisbon this year, and he’s busy working with a great team of volunteers to review and build a program of great talks and workshops.

You can link with Tony Richards on LinkedIn and connect with Tony Richards on Twitter.

 

Mar 28, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

About Matthew Skelton and Manuel Pais

Matthew Skelton is co-author of Team Topologies: organizing business and technology teams for fast flow. He is Head of Consulting at Conflux and specializes in Continuous Delivery, operability, and organization dynamics for modern software systems.

You can link with Matthew Skelton on LinkedIn and connect with Matthew Skelton on Twitter. 

 

Manuel Pais is an independent IT consultant and trainer, focused on team interactions, delivery practices and accelerating flow. Manuel is co-author of the book "Team Topologies: Organizing Business and Technology Teams for Fast Flow". He helps organizations rethink their approach to software delivery, operations and support via strategic assessments, practical workshops, and coaching.

You can link with Manuel Pais on LinkedIn and connect with Manuel Pais on Twitter.

Or visit Manuel Pais’ site.

Mar 27, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

From the PO who cared about the people to the PO who wanted to own the process. We explore two PO patterns that can help or hinder the team’s performance.

The Great Product Owner: The Caring Product Owner

Great Product Owners will care about the team, not only the product. In this segment, we explore the story of a Product Owner who wanted to get to know the team members, and was able to build a trustful and warm personal relationship with team members. And all of that with a simple trick. Listen in to learn more about the Caring Product Owner.

The Bad Product Owner: The PO who wants to own the process

When Product Owner help with process adoption, that’s sometimes a good thing. However, in this segment, we explore the situation when PO’s go too far and their help effectively demotivates and interferes with the team performance. Is your PO trying to help with Agile? Listen to this segment to learn if your PO is going too far.

 

Are you having trouble helping the team working well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at: bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

 

About Olsen Turan

Olsen is an experienced Agile Coach and Scrum Master with a mix of Servant Leadership skills and technical knowledge acquired over his decade-long career. His background includes Ph.D. studies in Organizational Leadership, Agile Transformation and Coaching, Project Management, and Scrum Master duties.

You can link with Olsen Turan on LinkedIn and connect with Olsen Turan on Twitter

You can also follow Olsen Turan on his coaching website.

Mar 26, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

When a Scrum Master joins a team, it is critical to start building trust from the first interaction. In this episode, we talk about what that means in practice and share Olsen’s approach to building trust and opening the communication channels with the team. 

Featured Retrospective Format of the Week: The Casual Conversation

There are many retrospective formats out there, each serving a specific purpose, from problem definition to ideation and so on. However, in this episode, we focus on a simple format that aims at building relationships between team members and between Scrum Master and team members. The format is “the casual conversation”, which has been prepared and is facilitated by the Scrum Master but helps team members feel safe and at ease. 

 

About Olsen Turan

Olsen is an experienced Agile Coach and Scrum Master with a mix of Servant Leadership skills and technical knowledge acquired over his decade-long career. His background includes Ph.D. studies in Organizational Leadership, Agile Transformation and Coaching, Project Management, and Scrum Master duties.

You can link with Olsen Turan on LinkedIn and connect with Olsen Turan on Twitter

You can also follow Olsen Turan on his coaching website.

Mar 25, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

As Scrum Masters, we work constantly with change. It is therefore critical to establish our own approach to being a change agent. In this episode, Olsen shares with us what he learned about the role, and the approach that works for him when working with change, and being a change agent.

 

About Olsen Turan

Olsen is an experienced Agile Coach and Scrum Master with a mix of Servant Leadership skills and technical knowledge acquired over his decade-long career. His background includes Ph.D. studies in Organizational Leadership, Agile Transformation and Coaching, Project Management, and Scrum Master duties.

You can link with Olsen Turan on LinkedIn and connect with Olsen Turan on Twitter

You can also follow Olsen Turan on his coaching website.

Mar 24, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

In this episode, we explore the dynamics that may happen between the Product Owner and the team. And how, sometimes, those dynamics can spiral and affect the team’s ability to perform. We also discuss how to approach the topic with the team and the Product Owner. How we choose to tackle the situation, and our communication approach may help or destroy that relationship.

The relationship between Product Owner and Team is critical for our success as Scrum Masters. Learn how to coach your product owner in our Coach Your Product Owner course. The Coach Your PO e-course includes 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

Featured Book for the Week: Crucial Conversations, Patterson et al. 

In Crucial Conversations Tools for Talking When Stakes Are High, by Patterson et al., Olsen learned about the key conversation skills we need to help teams build trust and improve communication among team members.

 

About Olsen Turan

Olsen is an experienced Agile Coach and Scrum Master with a mix of Servant Leadership skills and technical knowledge acquired over his decade-long career. His background includes Ph.D. studies in Organizational Leadership, Agile Transformation and Coaching, Project Management, and Scrum Master duties.

You can link with Olsen Turan on LinkedIn and connect with Olsen Turan on Twitter

You can also follow Olsen Turan on his coaching website.

Mar 23, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

 

As Scrum Masters, we cringe when we see an incoming problem which we know will hit the team and we have to stand back and let the team learn from that experience. In this episode, we talk about one such story, and why it is critical for Scrum Masters to let the teams experience failure, first hand. Be ready to help when that happens, listen in to learn how.

 

About Olsen Turan

Olsen is an experienced Agile Coach and Scrum Master with a mix of Servant Leadership skills and technical knowledge acquired over his decade-long career. His background includes Ph.D. studies in Organizational Leadership, Agile Transformation and Coaching, Project Management, and Scrum Master duties.

You can link with Olsen Turan on LinkedIn and connect with Olsen Turan on Twitter

You can also follow Olsen Turan on his coaching website.

Mar 20, 2020

Great Product Owners often focus on helping the team benefit from the knowledge and experience that stakeholders can bring to the team. In this episode, we learn about a PO that was focused on creating collaboration between team and stakeholders, as well taking the time to work together with the team to create a shared understanding of the product and the Vision for the team. 

In this segment, we refer to the User Story Mapping technique popularized by Jeff Patton. Here is the User Story Mapping hands-on facilitator guide if you want to start using that technique at work. 

The Bad Product Owner: The PO who didn’t want any help

Sometimes we work with Product Owners that don’t want any help but are too busy to fully fulfill the requirements of the role. That’s never an easy situation for the team or the Scrum Master. Sami reminds us that we can take advantage of the PO being busy, and start offering help in certain tasks. Building trust with the PO is then a critical focus for Scrum Masters, and Sami shares her tips on how to build that relationship.

In this segment, we refer to Module 02 (How Scrum Masters can onboard a new or beginner Product Owner) of the Coach Your Product Owner course, and how that can help you start a positive collaboration with your Product Owner. The course is available here: bit.ly/coachyourpo.

 

Are you having trouble helping the team working well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at: bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

 

About Sami Prentice

Sami is a Scrum Master in Denver, Colorado. She used to work in the beer industry before making the switch to Scrum Master and she is passionate about facilitating awesome meetings that don't suck. 

You can link with Sami Prentice on LinkedIn.

Mar 19, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

Looking into how teams organize themselves is often a good indicator that our work is having an impact. In this episode, we talk about the need to help teams self-organize, and find ways to sustain their own progress and improvement. Finally, we discuss the key ingredient for success in Scrum teams: having collective ownership for the work they need to.

Featured Retrospective Format for the Week: Liberating Structures, TRIZ

Sometimes the best way to help teams focus on what they can improve is to talk about what is the worst that could possibly happen. In this Liberating Structure called TRIZ, the goal is to reflect on what can go wrong, so that the team is then ready to focus on how to avoid that negative outcome.

 

About Sami Prentice

Sami is a Scrum Master in Denver, Colorado. She used to work in the beer industry before making the switch to Scrum Master and she is passionate about facilitating awesome meetings that don't suck. 

You can link with Sami Prentice on LinkedIn.

Mar 18, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

As Scrum Masters, focusing on helping teams succeed and collaborate, we will often notice certain negative patterns before the team members realize what is going on. It is then our responsibility to help the team understand what is going on. However, that’s not always an easy process. In this episode, Sami explains how she introduced an anti-pattern to the team, how they reacted, and especially how her own calm persistence (she calls it “gentle pressure”) helped the team realize what was going on, and improve the situation.

 

About Sami Prentice

Sami is a Scrum Master in Denver, Colorado. She used to work in the beer industry before making the switch to Scrum Master and she is passionate about facilitating awesome meetings that don't suck. 

You can link with Sami Prentice on LinkedIn.

Mar 17, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

Sometimes teams need to focus on consensus building, but at other points in their journey, their need to seek consensus is a sign that the team is avoiding conflict. In this episode, we talk about the case of a team that was undermining itself by trying to always establish consensus before taking action.

In this segment, we refer to the book: The 5 Dysfunctions of a Team by Patrick Lencioni.

Featured Book for the Week: Radical Candor, Kim Scott

In Radical Candor by Kim Scott, Sami learned about the importance of building relationships and being in compassionate mode with fellow co-workers. She also found invaluable tips on how to get and give feedback to her co-workers. 

In this segment, we also refer to The Scrum Field Guide by Mitch Lacey, which includes a lot of ideas on how to handle the challenges that Scrum Masters typically face.

 

About Sami Prentice

Sami is a Scrum Master in Denver, Colorado. She used to work in the beer industry before making the switch to Scrum Master and she is passionate about facilitating awesome meetings that don't suck. 

You can link with Sami Prentice on LinkedIn.

Mar 16, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

When leadership in an organization changes, they bring their own practices and habits with them. In this episode, we explore what happened in an organization when new leadership stopped some of the practices that were working for that organization. A good reminder that the role of the Scrum Master also includes developing the process for the organization. Listen in to learn how Sami took responsibility and helped the organization improve.

In this episode, we also talk about how we can improve as Scrum Masters by participating in our local communities. We refer to meetup.com as a place to find your local community and start taking part in their events.

 

About Sami Prentice

Sami is a Scrum Master in Denver, Colorado. She used to work in the beer industry before making the switch to Scrum Master and she is passionate about facilitating awesome meetings that don't suck. 

You can link with Sami Prentice on LinkedIn.

Mar 14, 2020

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website

In this episode, we explore what is design, and why you should be deliberate about helping teams, and organizations invest in the design of their products and services.

About Audrey Crane

Audrey is the author of a recent book called: What CEO's need to know about Design.

She is a Partner at DesignMap, a product strategy and design firm in San Francisco that focuses on designing complex enterprise products for industry leaders like Docker, Salesforce, Bloomberg, eBay, and Cisco. Audrey is a veteran design leader who started working in high tech more than 20 years ago, and can trace much of her success back to the early days at Netscape, working with folks like Marty Cagan and Hugh Dubberly.

You can link with Audrey Crane on LinkedIn and connect with Audrey Crane on Twitter.

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