The team Elly was working with had a very large number of items in progress (high WIP). This was also a result of the team being under a lot of pressure to deliver. The team was motivated to deliver, but was also feeling down because of the inability to deliver all they wanted, when they wanted. Elly started to help the team by understanding their context, and then trying to understand where the work was being held up. She started learning Value-Stream-Mapping, a technique that helped identify the bottlenecks, something she had learned about in the book The Goal by Goldratt. Through that research work, Elly found out some options to improve the flow of work for that team. Listen in to learn what those were, and what technique she used to help the team! In this segment, we talk about the concept of Shifting Left, and Extreme Programming.
In Nonviolent Communication by Rosenberger, Elly found a book that helped her as a Scrum Master, but also in other aspects of her life. The book offers a model of communication that tries to focus on resolving conflicts, and helps us become more self-aware of how we communicate with others. In this segment, we also talk about the hand-brain model, and the two thinking/acting systems (System 1 and System 2) that Kahneman describes in the book Thinking Fast, Thinking Slow.
How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!
About Elly Griffith-Ward
Elly is an Agile Coach at a major e-commerce company. Previously in user research (and a royal food historian). She aims to 1) improve the experience of work through reducing mental load, improving communication and forming strong teams 2) shift the focus from managing the worker to managing the work by focusing on flow and waste.