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While working on a project for a client, Jesse was able to help develop a good collaboration with the client, and the client was happy with the team’s deliverables… except that Finance and Legal got involved and refused to pay. The reason was that even if the collaboration was working well with the people who would use the software, the Finance, and Legal department wanted to withhold payment due to missing functionality.
The final user and client did not want or need that functionality, but it was written in the contract.
There’s a key lesson here for us Scrum Masters: even when we focus on customer collaboration, we must not forget that contracts may be strictly enforced, and we must be ready for it. Jesse shares some tips on how to be ready for such situations.
About Jesse Houwing
Father of 2, husband of 1, Professional Scrum Trainer with Scrum.org, Steward of the Scaled Scrum curriculum there, gadgeteer and techy at heart. Lives in the middle of The Netherlands.
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