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Carmen shares a valuable learning experience from her early days as a Scrum Master when she was assigned the additional responsibility of being a compliance officer for her team. During a retrospective, she noticed an uncomfortable atmosphere but didn't address it. After the session, the team requested a private meeting where they expressed their discomfort, explaining they weren't clear when Carmen was acting as their Scrum Master versus when she was enforcing compliance. This experience taught Carmen the critical importance of explicitly stating which role she was performing at any given moment and creating an environment where team members feel safe to provide honest feedback.
Self-reflection Question: How clearly do you communicate your different roles and responsibilities to your team, and have you created an environment where they feel comfortable giving you direct feedback?
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About Carmen Jurado
Carmen describes herself as an "agile storyteller" and has spoken at multiple agile conferences, covering topics such as psychological safety and imposter syndrome. Known for her enthusiasm and creativity, Carmen enjoys designing her own gamified retrospectives. She is an agile coach and business agility trainer, and is also active in the non-profit organization Women in Agile.
You can link with Carmen on LinkedIn.