Systems Thinking applied in practice | Matthew Heusser

We explore Systems Thinking with Matthew, and describe a 3 step process to apply Systems Thinking in our Scrum Master work:

1. Look at “touch time” the time that the work items are actually worked on. Matt shares with us an example of what this means in practice
2. Find out where are the queues and where the work “stops” and waits
3. Make the work visual, make it transparent

This process will help you to understand the system of work and diagnose the systemic problems that you will need to address.

We mention the Quality Software Management: Systems Thinking by Gerry Weinberg and Toyota Production System by Liker, both great primers to Systems Thinking applied in practice.

About Matthew Heusser

Matthew Heusser is the co-author of Save our Scrum, co-chair of the enterprise track at Agile2015, And he is also an author at CIO.com. Matt Software is a delivery consultant/writer and Collaborative software geek since before it was cool.

You can find Matthew Heusser on LinkedIn, and connect with Matthew Heusser on Twitter.