Thomas’ approach to being a successful Scrum Master includes “making waves”, or has he describes it: “getting angry emails”. We talk about how important it is to look at the reactions people show when discussing the ways of working, and how important emotions are in showing us - the Scrum Masters - if we are having an impact!
Thomas likes to use many different formats with the teams he works with. However, he strives to make the process of the retrospective explicit for the teams as they get started. He uses the Double-diamond visualization for the process of the workshop. After a few times of using that visualization, the teams know how the retrospectives go, and start being more natural and taking on the normal flow of the retrospective.
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About Thomas van Zuijlen
Thomas is an independent Scrum Master and workshop facilitator from the Netherlands. He believes self-organization, empiricism and facilitation will save the world (of work). A former developer and occasional quiz master with 15 years of experience, Thomas operates in the Netherlands and Lithuania. His weekly newsletter on practical agility can be found at TheBacklog.cc.
You can link with Thomas van Zuijlen on LinkedIn.