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"I was trying to recreate the results of our team, not recreate the journey. And that is what killed me to begin with." - Nigel Baker
Nigel fell into Scrum Mastery almost by accident. Working at British Telecom in 2002—before most people had even heard of Scrum—his team adopted it not to speed up, but to add rigor to an already fast-moving tactical unit full of "pirates" who could get stuff done but needed guardrails. His first Scrum Master, Geoff Watts, got promoted and moved on, leaving a vacancy. Nigel was the third person asked—and the first to say yes. He loved the role, but his earliest mistake became his most enduring lesson.
On his very first daily Scrum, Nigel brought a big leather book and wrote down what every team member was doing, acting like a proto-project manager collecting status reports. The team already had all this information in their system—he was unconsciously positioning himself as the authority figure, having people report to him rather than to each other.
As Nigel evolved into an Agile Coach, the bigger failure emerged: trying to copy-paste the process that worked with his first team onto other teams, recreating the results rather than the journey that got them there. Each team needs to evolve its own process—there are no shortcuts to that growth.
In this episode, we refer to the importance of self-awareness and servant leadership in the Scrum Master role.
Self-reflection Question: Are you trying to replicate a successful process from a previous team, or are you investing in helping your current team discover their own path to effectiveness?
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Angela thought she was just there to coach a team. But now, she's caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn't just about the product—it's about the people.
🚨 Will Angela's coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.
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About Nigel Baker
Nigel Baker is a seasoned agile coach with a keen intellect, warm creativity, and thoughtful humour. With a career spanning software engineering, consultancy and global training, he inspires teams to thrive, not just perform. Outside work, he loves bold ideas, good conversation and a life well lived.
You can link with Nigel Baker on LinkedIn. You can also find Nigel at AgileBear.com.