Using metrics to sense what is going on may be useful for certain activities, but the moment they are perceived to be “targets” they easily get subverted and lead to cheating. John Seddon’s I Want You To Cheat is a great book about this topic, and Cliff explains his own view on the topic.
About Cliff Hazel
Cliff Hazel is a coach at Spotify who is trying to learn about how to build effective teams, and how we can create the conditions for them to thrive. His main interests are: Complexity and Systems, Visualisation and Information Radiators, Curiosity and Continuous Learning