Annu recounts a challenging situation where a new Product Owner, previously a manager, struggled to adapt to the role. The team sought more support, leading to organizational discussions on prioritization. Annu, responsible for addressing the issue, found that the conversation turned personal. She advises involving a third party for mediation and emphasizes improving conversational skills. The experience impacted her relationship with the PO, who eventually transitioned to a different role. Annu underscores the importance of self-awareness and offers tips for handling conflicts, including managing cortisol levels and referencing resources like Nonviolent Communication and the book Crucial Conversations: Tools for Talking When Stakes are High.
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About Annu Paganus
Annu is a passionate software team Scrum Master who wants to help her team to create an environment where different kind of people can find a smooth way to work together and enjoy their work and private life. Also worked as teacher, software developer, chapter lead and Product Owner.
You can link with Annu Paganus on LinkedIn.